Replies posted by Paul_Doerfling

40 Replies

alexahubley
alexahubleyFormer Unbouncer
posted in News and Announcements

[Feedback Wanted] Popups

Just a quick update with the border issue. The issue seems to be with outside borders inadvertently increasing the size of the light box, resulting in an unwanted scroll state. One quick way to address this is to use the inside "border option"instead. I hope that helps.

38
ClickClickNY
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Client Traffic Reports

Hi Matthew, Sorry to hear that you were disappointed by the client traffic reports. I can say that this is only a first pass at getting better reporting into Unbounce. We have a ton of projects planned, one of which is better page reports. Since we’ve got your attention, do you have any other high value reports that you’d like to see us build? Would an enhancement to the existing traffic report with a detailed landing page breakdown be useful… and would you rather see it online or do you like emailed reports? Any information you can share helps us make the product better for you! And it you are passionate about reporting, we have another thread you might be interested in checking out: /topics/feedback-wanted-reporting-analytics-2-0 Thanks,

6
C
7 years ago
M
Murray_Galbraith
posted in Uncategorized

Text Editor is very frustrating

Hi Mike,  Although we wanted to tackle this quite a while ago, text editing was pushed in favour of other features. The good news is that our developers are currently working on giving text editing a complete overhaul. The project is still a bit to new to give an exact delivery date but it is in progress right now.   

9
A
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

Hi everyone, Justin has pointed out to me that it’s been a while since we last updated everyone with the status of the beta. We’ve had a few bumps in the road (cough, integrations, cough) and are almost at the finish line.  Some of you may have noticed that we’ve limited the number of lightboxes you can add to 4. We’ve found that the application becomes slow in some places when you try to add more lightboxes with content. This can lead to the browser timing out, leaving you in a locked state - a bad experience all the way round. We need to fix this before we go live to everyone in a general release.  I want to thank all of you for signing up for the beta and giving it a trial run. Your feedback and the data we’ve collected ensures that we release new features that are ready for real world. 

381
C
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

Another option, to expand on Justin’s workaround, is to add an image to your button and remove the button text. It’s one of the options in the property panel for customizing buttons. 

381
C
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

Ok, with the holidays fast approaching and our initial 50 spots filled, I’m going to put a hold on adding any more people to the beta test of lightboxes. We will likely open this up again in the new year.  Pedro and Monte got in under the wire. 🙂

381
C
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

Justin is away but I’ll make sure you get setup.

381
C
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

We’ll get you set up. 🙂

381
C
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters]: Try Our Newly Expanded Lightbox Feature!

Hello Everyone, Thanks for volunteering to try out Lighboxes first. Your accounts should be set up with the new feature as of now and you can start to put it thought its paces.  Thanks for your patience while we sorted out a few last minute issues. As always, we like to get feedback (good, bad or ugly) so please let us know what you think!

381
C
8 years ago
J
Jonathan_Yunger
posted in Uncategorized

Customize variation names in GA

Hi Jonathan, That is an excellent idea. I’m not sure that we can tackle it right away, but I will bring it into our next product development meeting as an improvement we can add to our backlog.   Thanks!

5
J
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feedback Wanted] How can we make reporting better for you?

Hello, There is some great feedback in this thread and I appreciate you all contributing. Let me give you an update on the status of reporting. We have one project that is getting close to release; the ability to get a daily traffic breakdown by client. This will allow people to get a better overall view of where account traffic is coming from, at a higher level than individual pages and variants. One of the reasons we did this project first (as it was not the most highly requested feature) was to build up some internal infrastructure that would allow us to tackle some of the more interesting reporting problems… such as: The ability to report on mobile/desktop visitors, views, conversions and conversion rates. This project is next in the development pipeline.   

34
Andrewk108
2 years ago
Andrew
Andrew
posted in Ask a Question

Hotjar experience on Unbounce pages?

Hi everyone, Ah yes, the mysterious extra form field. 🙂 You’ve stumbled upon one piece of our anti-spam infrastructure.  The “ubafs-” fields are part of the “BearTrap” we set on our form fields to catch form spammers.  If you’re interested in the technical details of our spam blocking, Derek (one of our Senior Developers) wrote about it in detail here: http://inside.unbounce.com/product-dev/spam-egg-spam/ The short version is that there is a hidden field that real, human visitors can’t see but bots can. If the bot fills the field, we have a pretty good indication that the data is junk. Fighting to make sure that you only get good leads is something that we work diligently at. 

29
BrianEricksonCO
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters] Try Our New Lightbox Feature!

Hold tight Justin,  I can say that the ability to add forms in lightboxes without having to link them to another Unbounce page is coming soon. Our developers are working on the details now. 

67
J
8 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Early Adopters] Try Our New Lightbox Feature!

Hi Jeremy,  This is something that our developers are actively working on right now. It will take us a few more weeks before its ready to go (we have to make sure it works well with lots of other features, e.g. statistics and reporting, custom scripts and mobile).  If you are interested in early access, keep an eye out here in the community. 

67
J
8 years ago
S
Sunday_Morning_Club
posted in Ask a Question

Upload Files (Images, Documents) into the Form

Hello, As a product manager at Unbounce, it is always frustrating to not be able to provide all the features people want, immediately.  The reality is, we build features as quickly as we can, in an order that provides the most impact for the most number of customers. For example, since the beginning of January, we’ve released 12 significant customer facing features or feature improvements (e.g. Marketo integration, SSL support, improved library performance and bulk asset upload), a huge number of new templates and many back end improvements and bug fixes. There are also some major new features that will be released in the next few weeks. (You might have heard about the WordPress integration that’s now in beta testing.) I can see in the thread that people are wondering why we are not building a “no brainer” feature like the ability to upload assets. The simple answer is, it’s because we are building something else. You may disagree with how we prioritize things but I can assure you that

53
S
1 year ago
Phillip
Phillip
posted in Ask a Question

Compress Images before Uploading to CDN

Hi Phillip, I’m glad that you found a workaround that helps for the time being. We are going to look at image compression and how to allow for retina quality images (for devices that support them) as part of a larger image management project. It is definitely on our radar.   I’m sorry I can’t promise a quick resolution. Currently our development teams are fully booked with projects. As soon as we finish up some of the major features were working on, I will make sure that we look at this project.

10
Phillip
5 years ago
Topp_Brocales
Topp_BrocalesFormer Unbouncer
posted in Uncategorized

Feedback Wanted: Preview Page on Same Tab

Hi Gina, Thanks so much for providing this much detail about what you would like to see in the Unbounce page builder. This type of feedback is absolutely crucial for us, and I wish we had more customers like yourselves who were willing to put the pressure on and tell us exactly what their issues are. The way we approach new product features is a very lengthy and incredibly detailed path. It all starts with validating the issue, which we achieve by researching the most requested features from our customers. In fact, you mentioned… ÒI think this issue is pushed to the side often because you do not hear from your customers enough about itÓ … and you’re absolutely right. We’re huge on tackling the features that our customers actually want. In fact, if you take a look at the most requested features in the Community, you’ll see we’ve built and implemented almost every single one of them into our app. The Community is just one of the channels that we use to collect user feedback, of course, b

11
Joe
8 years ago
Jen_Pepper
Jen_PepperFormer Unbouncer
posted in Uncategorized

How SSL Can Boost Your Credibility and Conversions

Hi Craig,  I can see where you are coming from. Using your already existing EV certificate makes the most sense in your case. If you were in the situation where you did not have those, then our offer would be a much better value for you. I do have some good news though. We are currently working on a Wordpress plugin (and have a working prototype now) so that you will be able to place Unbounce landing pages on your Wordpress sites. You might want to see what we come up with in the next few weeks before developing your own solution. 🙂

15
J
8 years ago
Jen_Pepper
Jen_PepperFormer Unbouncer
posted in Uncategorized

How SSL Can Boost Your Credibility and Conversions

Just in case anyone else runs into this… one thing that’s easy to do when pasting the HTML copy into your landing page is to include this text:   It appears at the beginning and end of the block. Editing it out should allow the icon to appear and function properly. 

15
J
8 years ago
R
Roger_Haugland
posted in Ask a Question

Password fields for registration forms

Hi Zoe, We’ve had the request for secure password collection a number of times. It’s a great feature and one that we’d like to support. However, the first step was getting SSL up and running.  We’re looking at a project to improve our forms later in the year and this is a feature we’ll consider adding at that time.  If you just can’t wait and would like to collect passwords now, I’d recommend taking a look at 123contactform . They are one of our partners and offer this service. Their forms embed right into Unbounce landing pages.  I hope that helps. 

21
MJohnson2021
2 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

New Feature: SSL is here!

Hello, In our excitement for the release of SSL it looks like we were not clear that the HTTP links that you have been using will still continue to function as they always have. Using the HTTPS link is completely optional. If you are driving traffic to your pages with the HTTP links, nothing should have changed.  If we had made a fundamental change to the way that published pages work, we would have built it so that you had the ability to turn it on or off when you were ready. We are going to open support tickets for you both and reach out to make absolutely sure everything is working as it should.     

22
K
5 years ago
Paul_Doerfling
Paul_DoerflingFormer Unbouncer
posted in Uncategorized

Feature Update: SSL is almost ready for launch!

Hi Eric,  That’s good to know. There are many different use cases for SSL but I hadn’t realized that LinkedIn delays the deployment of updates for moderation without SSL enabled. I’ll add that bit of info to our KB. 🙂

5
J
8 years ago
Paul_Doerfling
Paul_DoerflingFormer Unbouncer
posted in Uncategorized

Feature Update: SSL is almost ready for launch!

Hi Craig, Great questions!  We are rolling out with DV certs to start but will consider other options if we find there is enough demand.  One of the reasons we won’t support uploading external own certs when we first launch SSL is because we would bear a significant responsibility for your certs. Although it is very unlikely to occur, we would not want a breach of our security to impact the security on your other sites. With the way we have implemented it, our team can control and troubleshoot issues without having to involve your IT team.  We expect that most of our customers will appreciate the trouble free aspect of our implementation. Simply add a new domain and we’ll handle everything else.  As for bulk discounts etc., since we are making SSL free for all our pro accounts, you don’t have to worry about pricing or renewing certs at all. We’ll take care of it for you.  :)

5
J
8 years ago
Andy_Swan
Andy_Swan
posted in Uncategorized

Background Images Stretched On ALL Pages!

Hi Andy, I can understand your frustration and apologize for the extra work we caused you. The way that the background image features were built, it should not have affected existing pages. Although we did extensive testing, it turned out that some specific, older templates and page setups inadvertently had the featured turned on as part of the rollout. The bold font issue was part of a more complex problem. What our testing revealed is that different browsers and mobile devices were line wrapping and handling bold fonts very differently. To ensure that what you see in the page builder matches the user experiences on all devices means we made some changes to the code. Although very few of our customers were affected, a few (and some people using custom CSS) found that our fix changed the page layout.  Although we test extensively, we are constantly building new features and improving existing ones and sometimes bugs slip into production. If we make changes that we know will affect publ

1
Paul_Doerfling
9 years ago
Bernardo_Pascowitch
Bernardo_Pascowitch
posted in Uncategorized

Mobile responsive issues: Android X iOS

Hi Bernardo, I can chime in here with a bit more information. What we’ve seen is that mobile browsers, and particularly the older ones, all handle fonts and line wrapping slightly differently. The iPhone 5 is particularly problematic. We have assigned our developers to look into it and expect to make some significant improvements by mid next week. Hold tight. We’re on it. 🙂 The support ticket that Justin has opened will allow us to make sure you’re kept in the loop.

2
Paul_Doerfling
9 years ago

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