Replies posted by Michael_McInnes1

57 Replies

G
ghalewrk00
asked in Ask a Question

Trying to add a border on edge of desktop.

Hey @ghalewrk00, thanks for posting! 👋 I’m a little confused by what you’re trying to do here exactly but it sounds to me like you’re having trouble adding a background image (it’s not stretching to the page edges), is that correct? You can find out how to add a background image in Unbounce by following the steps found here. You’ll want to change the Background Properties Style from ‘Solid Color’ to ‘Image’:  You can then choose an image from your image gallery. This will ensure that the background image stretches to fill the entirety of the page. I hope this helps @ghalewrk00, if this isn’t what you were referring to then you may be better off reaching out to our support team for further help. You can reach them here: https://unbounce.com/contact-us/support/. 

1
Michael_McInnes1
Unbouncer
21 days ago
T
tdn
asked in Ask a Question

Help Needed: Sticky Bar Not Displaying After Following All Steps

Hey @joekeron42 thanks for posting! 👋  Sorry to hear that you are running into an issue with your Sticky Bar as well. Like we said to tdn above, the best course of action here would be to reach out to our support team here: https://unbounce.com/contact-us/support/.We’ll be looking forward to hearing from you and getting this resolved asap! 

3
Michael_McInnes1
Unbouncer
21 days ago
F
fdecludt
asked in Ask a Question

Classic builder CSS style sheet

Hey @fdecludt thanks for posting! 😃 Have you seen our Custom Font documentation yet? I’ll share it with you below: https://documentation.unbounce.com/hc/en-us/articles/360022023652-Using-Custom-Bespoke-Fonts-and-font-face-in-the-Classic-Builder There is a stylesheet in that doc that we provide for applying fonts to Headings:  Can you try using this instead as the base of your stylesheet to see if that helps? 

1
Michael_McInnes1
Unbouncer
1 month ago
M
MegAsnani
asked in Ask a Question

Passing through query params given to landing page to button link in Smart builder?

Hey @MegAsnani, Thanks for posting! 😃 I'm afraid the option to pass URL parameters from a button isn't available currently on Smart Builder. There is an option to do this upon form submission, but just not stand-alone buttons:   

1
Michael_McInnes1
Unbouncer
3 months ago
H
Hakka Productions
asked in Ask a Question

Conversion Tracking After Shopify Purchase From Unbounce

Hey @Hakka Productions, thanks for posting! 👋 You can find out how Google Ads Conversion tracking works in Unbounce here: https://documentation.unbounce.com/hc/en-us/articles/203509804-Adding-Google-Ads-Conversion-Tracking-to-Your-Page-in-Classic-Builder Please feel free to reach out to our support team if you need any extra help with the setup, you can find out how to reach us here: https://unbounce.com/contact-us/support/.  Have a great week ahead! 

2
I
3 months ago
T
tdn
asked in Ask a Question

Help Needed: Sticky Bar Not Displaying After Following All Steps

Hey @tdn, thanks for posting! 👋 As you mentioned, your best bet would be to reach out to our support team who would be more than happy to help you get your Sticky Bar up and running asap! You can find out how to contact them here: https://unbounce.com/contact-us/support/.  We’ll be looking forward to hearing from you. 💪

3
Michael_McInnes1
Unbouncer
21 days ago
G
gb-arch
asked in Ask a Question

How to manually delete leads if I can't select them?

Hey @gb-arch!  Thanks for posting! 😃  Are you logged in as the account owner when attempting to delete leads? At this moment in time, only account owners can delete leads in Unbounce. As mentioned above, for issues like this it’s better to reach out to our support team directly. You can find out how to contact them here: How can I Contact the Support Team?

2
Michael_McInnes1
Unbouncer
5 months ago
B
Brad_East
asked in Ask a Question

Data Validation For Field - Restrict to numbers only

I sent you a PM @Perrine! 👋 😃 

11
Michael_McInnes1
Unbouncer
5 months ago
D
Devam
asked in Tips & Scripts

[How-To] Collapsible Section/Accordion FAQ 2023

Hey @Devam thank you for sharing this! 💪 Awesome work and I’m happy to hear that you got your section working. I’m sure this will help other Unbouncers, so thank you again! 🙏 

3
Michael_McInnes1
Unbouncer
5 months ago
J
jamesbnbbud
asked in Ask a Question

Google Displays Website Title as "Untitled" With No Description

Hey @jamesbnbbud, thanks for posting! This definitely sounds like an issue that you should reach out to our support team about. You can find out how to contact them below: https://unbounce.com/contact-us/support/ One thing I will add is that whenever you update your page metadata settings you’ll want to resubmit the page to the Google Search Console so that your changes are reflected. Thanks James, we’ll keep an eye out for your support request! 🤓 

1
Michael_McInnes1
Unbouncer
5 months ago
Aaron_Lee
Aaron_Lee
posted in Uncategorized

Typekit fonts in editor view

Hey @Tifa I just wanted to pitch in here! :) Whilst I don’t have a workaround for you, I’d definitely encourage you to reach out to our support team and submit a feature request! That way we can share the request with our product team and add you to the list of customers requesting this feature! The more customers that reach out about it, the more likely it is to become an Unbounce feature! 💪 You can find out how to reach out support team below: https://unbounce.com/contact-us/support/ Thanks @Tifa! 🙏 

7
Michael_McInnes1
Unbouncer
5 months ago
T
teamCRO
asked in Ask a Question

Change heading level

Hey @teamCRO happy to see that you answered your own question there, thanks for sharing! 😊 Just in case anyone else is checking out this thread, the change element button that @teamCRO is referring to is this one:  

2
Michael_McInnes1
Unbouncer
6 months ago
V
venkat.polisetti
asked in API Developer Forums

From yesterday, deleteing a lead is throwing an unauthorized with token ...

Hey @venkat.polisetti thanks for posting! I see that you contacted our support team last week and it looks like this issue was resolved. Please let us know if you need anything else and have a brilliant week ahead! 💪

1
Michael_McInnes1
Unbouncer
6 months ago
E
edecker
asked in Ask a Question

LinkedIn Conversion Tracking with no confirmation dialog (redirect)

Hey @edecker thanks for posting! Going from LinkedIn’s documentation it looks like you would need to choose the ‘Event-specific’ conversion tracking method and link the conversion action to your form submission button:  You could also place the pixel on your product page and choose the ‘Page load’ option like you would when using a thank you page or form confirmation dialogue. The instructions that we provide for setting up the LinkedIn pixel are pretty basic, for more advanced tracking questions I would highly recommend reaching out to the LinkedIn support team! Please let us know if they need anything from our end and we’ll do our best to provide assistance. If you do need further help from us, then this would be a great opportunity to contact our support team! 💪 Best of luck with setting up your conversion event @edecker! 😊

1
Michael_McInnes1
Unbouncer
6 months ago
H
howie
asked in Ask a Question

How do I rename the layers in Contents

Hey @howie and @mikenap thanks for posting! 🙌  This is indeed an issue that our team is aware of and actively working on. This only seems to affect the newest Chrome update (>v117). As a workaround you can try using another browser like Firefox or an older version of Chrome (<v117) for the time being. Please let me know if that helps! 🙏 

4
Hristian
6 months ago
sahibjot_singh
sahibjot_singh
posted in Tips & Scripts

Unlocking Unbounce: Your Go-To Resource for Custom Solutions and Design Enhancements

Really awesome stuff @sahibjot_singh! Thanks for putting this together! 💪

4
Michael_McInnes1
Unbouncer
7 months ago
O
OlivierSpin
asked in Tools & Integrations

Lead Tracking Conversion Issue using External Conversion Goal

Hey @OlivierSpin, thanks for posting! In order to help figure out this conversion discrepancy I think your best course of action would be to reach out to our support team! You can find their contact methods in the doc below:Unbounce Support TeamWe’ll be keeping an eye out for you @OlivierSpin! 🙌 

1
Michael_McInnes1
Unbouncer
7 months ago
L
laurahowardrwinvest
asked in Tips & Scripts

Bulk redirect selected pages in Unbounce

Hey @laurahowardrwinvest, thanks for posting! 😃 I think I have a pretty neat workaround for you, and that’s to create a custom 404 page with a 301/302 redirect! You can do this in 2 steps:1.) Create your 404 page: https://documentation.unbounce.com/hc/en-us/articles/360001001306-Creating-a-Custom-404-Page. 2.) Add your redirect: https://documentation.unbounce.com/hc/en-us/articles/360000987803-Set-up-a-301-302-Page-Redirect. Job done! 💪 Let me know how you get on with that @laurahowardrwinvest! 👋 

1
Michael_McInnes1
Unbouncer
8 months ago
C
ChelseaJordan
posted in Ask a Question

When lightbox is opened in a separate window tab, it will not open the lightbox within it??

Hey @ChelseaJordan, thanks for posting! 😃 In order to help you as efficiently as possible, this one would be a better question for our support team! Please get in touch using one of the support methods found here: https://unbounce.com/contact-us/support/. We’ll be looking forward to getting this fixed @ChelseaJordan! 👋 

2
C
8 months ago
C
Cyril
asked in Ask a Question

Embed Unbouce page into SaaS product ?

Hey @Cyril thanks for your post! 😃 At this time, there is no native feature to embed your Unbounce page onto another page. Whilst it may be possible, we do not recommend it since it is not something we can support and can cause issues with the page experience and stat tracking. You will most likely experience a host of errors on the page as well. If it’s just for testing, then even though we wouldn’t recommend it, it should still be possible. Here is a Stackflow page to help guide you on calling the URL to an iframe on your page:https://stackoverflow.com/questions/1037839/how-to-force-link-from-iframe-to-be-opened-in-the-parent-window I hope that helps @Cyril, good luck! 💪

2
C
8 months ago
J
javiloboco
asked in Ask a Question

How can you make images center on mobile view in smartbuilder

Hey @javiloboco, I have an update for you! It appears that the image was actually left-aligned it was just appearing centred on smaller screen devices. If you check the same page on a larger device you’ll see that it is indeed left-aligned: If you want to ensure that your image shows as centred on all devices, you can add the image to a group and centre the group. You can find out more about adding groups in Smart Builder here:https://documentation.unbounce.com/hc/en-us/articles/4403350773012-Adding-Sections-in-Smart-Builder I hope this helps @javiloboco! 

6
Michael_McInnes1
Unbouncer
8 months ago
Mignon
Mignon
asked in Ask a Question

Mobile vs Desktop

Hey @Mignon, thanks for your post! 😃 I see this is the second time that you have posted in our community, which is awesome! I wanted to let you know that if you have any more technical questions and wanted a faster turnaround time you might be better off reaching out directly to our support team. You can find out how to contact them here:https://unbounce.com/contact-us/support/.  Now that’s out of the way, let’s hop in to your question! It sounds like you are using the Classic Builder. When using the Classic Builder, changes that you make in one version of the page (desktop or mobile) will be reflected in the other. If you want to prevent this from happening, please check out this handy documentation below:https://documentation.unbounce.com/hc/en-us/articles/115005753203-How-Do-I-Edit-In-Mobile-View-Without-Changing-the-Desktop-View-in-the-Classic-Builder- I’ll also just mention that in the Smart Builder, you can rearrange your mobile content without affecting the desktop/tablet view

1
Michael_McInnes1
Unbouncer
8 months ago
Mignon
Mignon
asked in Ask a Question

Changining the name of Pages?

Hey @Mignon, thanks for posting! 😃 Are you just trying to change the title of the pages within the Unbounce App? If so, you can simply open the page overview and click on the title as displayed in my example below: (I also showed you how to change the page URL as well just in case 👍)  I hope this helps @Mignon! Have a lovely weekend! 👋

1
Michael_McInnes1
Unbouncer
8 months ago
Adam_Lundquist
Adam_Lundquist
asked in API Developer Forums

API Reporting In Google Sheets

Hey @Adam_Lundquist, thanks for posting! 😃 It does sound like in order to do this you would need to setup some sort of API call. Whilst I am no developer, I am happy to try to point you in the right direction here. I found this resource which I think might be quite helpful to you: https://www.benlcollins.com/apps-script/api-tutorial-for-beginners/. It appears to show you how to connect Google Sheets to an API. You can find out how to access our API and setup an API key with Unbounce here: https://developer.unbounce.com/. I hope this helps @Adam_Lundquist! 

1
Michael_McInnes1
Unbouncer
8 months ago
T
Tobias
asked in Ask a Question

several pages under one domain

Hey @Tobias thanks for your post! The simple answer is: Yes! 🎉 Once you connect your custom domain to Unbounce, you can publish as many pages as you like on that domain, each with its own unique URL! For example, if you connected your subdomain www.tobias.com to Unbounce, you could publish completely unique pages under www.tobias.com/gardening and www.tobias.com/pressure-washing.When clicking on one of your pages, there is no reason that a visitor would be able to view what other pages you have connected to your domain. You can find out more about changing the display URL of your pages here:https://documentation.unbounce.com/hc/en-us/articles/360061376631-How-Can-I-Change-My-Display-URL- Let me know if that helps @Tobias! 👋 

2
T
9 months ago

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