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Lead Tracking Conversion Issue using External Conversion Goal

  • 27 September 2023
  • 1 reply
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Hello,

 

We are currently using External Conversion tracking as shown in this article https://documentation.unbounce.com/hc/en-us/articles/203879180-Setting-Conversion-Goals-in-the-Classic-Builder . But we notice that we loss some conversion between our CRM and unbounce. We had check that every lead that should be a conversion has been redirected to the page that trigger the conversion to unbounce, but we have like 5-8% conversion that are not shown on unbounce page stats.

 

Is there something that can explain it ? Maybe adblockers from users disturb the behavior of the code ?

 

Thanks for your explanation !

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Best answer by Michael_McInnes1 28 September 2023, 11:08

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Michael_McInnes1
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Hey @OlivierSpin, thanks for posting! In order to help figure out this conversion discrepancy I think your best course of action would be to reach out to our support team! You can find their contact methods in the doc below:

Unbounce Support Team

We’ll be keeping an eye out for you @OlivierSpin! 🙌 

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