Block Fields Feature to Prevent Spam/Bot Leads

  • 25 February 2013
  • 42 replies
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42 replies

J

Any progress here? I am still getting hammered by my team to the point where I cant even have the leads sent to our clients anymore. I have to send them to someone internally and they filter through them and forward on the leads that are not spam. Unbounce is in the last few days of keeping us as a client. I need mobile versions, some time of image gallery / rotation and most of all I need spam prevention. While the templates are not as nice, I get all of the above from Weebly which I was attempting to transition away from but might need to go back to.

Johnny_Opao
Userlevel 3

Hey Joe - Sorry that this become a larger problem for you. We’re still testing and slowly implementing it in just to ensure everything is bug-free before fully rolling it out.

In the meantime i’m going to start a support ticket for you so we can review your issue further. Depending on the situation there may be things we can do in the meantime.

K

Any update on a timeline for this? We are literally getting hundreds of spam form completions a day now - it’s crazy!

We’ve had to use hidden fields and drop the enquiry at the destination via the webhook just to keep our sales teams sane, I hope to see a fix rolled out natively soon.

Quinn_Omori
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Hi Kristy - we’ve actually finished up all of the coding work for this just yesterday. We’ll be turning things on today and monitoring (to make sure there aren’t any issues) and making some adjustments throughout the week. But barring any major issues (which we don’t expect at this point), you should see form spam vastly decreased later on this week.

Team_Laserfiche

Big news!! Can’t wait to see the results.

J

Will there be a change log or notification in unbounce when it rolls out? (or will this just automatically be applied?)

Thanks for all the hard work!

Quinn_Omori
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Hi Jay - it’ll be automatically applied (although we do keep a log of release notes for customer facing things here: http://support.unbounce.com/entries/2…). It’ll also be a bit of a gradual roll out, as we’ll be monitoring closely to ensure legitimate form fills aren’t blocked.

And thank you for all your patience! This was a long time coming.

Quinn_Omori
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Hi Everyone - I wanted to give an update about where we’re at with this. We’ve got a two part solution that we’ll be rolling out in parallel this week.

Part one detects form spam and filters that response out from your leads database, so you won’t see it in “view leads”, it won’t be exported via the .csv, and it won’t fire any integrations. Our Dev team has nicknamed it “the Bear Trap”.

The second part, which has been dubbed “the Reputator” looks for IPs that are hammering your Unbounce pages and adds those IPs to a block list filters them out of your page stats. Because IP spoofing and also IP reassignment happens, IPs will actually roll off the block list periodically and if they’re still behaving badly, they’ll roll back onto the block list.

When we get things up and running initially, these two systems will be running in parallel, so if a spam form fill is from a single IP and that IP also doesn’t hammer your page with hits, the form will will be blocked, but that page hit will still count.

In the coming weeks, we’ll be linking the two systems together so the Bear Trap triggers the Reputator’s blocking automatically. And as time goes on, we’ll continue tweaking things, so the filtering/blocking gets even better.

We’ll be monitoring very closely to ensure there aren’t any major issues, but if you do notice any strange behaviour (or have any other questions), please don’t hesitate to get in touch with us here or via support@unbounce.com.

Thanks again to everyone for their patience as we worked up a solution that will both cut down on spam, but also make sure no one loses leads (which is the last thing we’d want). I know this is a major issue for a lot of you out there and I’m super excited that we’re able to get what we think will be a great solution out this week.

A

great news Quinn, looking forward to see the results! Regards

Ryan_Kelly

So this is all automatic on your end? We won’t have a place to “report bad IP’s” or the ability to submit to a blacklist?

David_Dossot1

Hi Ryan – We have included the capacity to manually blacklist IP addresses in this new system we are rolling out. It will take some time for us to adjust the different parameters our detection algorithms rely on, so we wanted to make sure that we’ll have a way to “override” the system.

So please do keep sending us IP addresses from which you’ll still be receiving spam, as it will allow us to tune our system.

Quinn_Omori
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I just wanted to give another update to everyone here to let you all know that Derek, from our Platform team has a post up on our Inside Unbounce blog that goes into some more detail about how our new anti-spam tools work and also gives a visual of the amount of spam we’re able catch now that both tools are live compared to previously when we were manually blocking reported IPs: http://inside.unbounce.com/product-de…

M

Any update on your Spam filtering features? Received several over the weekend.

Landing Page Details
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ip_address 198.204.239.115

Johnny_Opao
Userlevel 3

Hey Mark

The spam filter features are already in place. I’m going to start a support ticket for you so we can investigate this further. Lookout for me email

J

We’ve also gotten some over the weekend.
http://screencast.com/t/bPLf7tFzw

Quinn_Omori
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Hi Jay - it looks like that might be an actual person. It still could be a spammer, but it appears to be someone who actually filled out your form.

The automation we have set-up should catch almost all automated spam from bots, but an actual person won’t trip the spam trap.

We’ve got a second automation running that looks for know spam IPs (based on regular monitoring of a few different sources), so it is possible that you’ll see one off “spam” leads like that occasionally.

Natalie_Krikorian

Hi there - I have a person who keeps spamming our landing page (I’m talking about entering their information 4-5 times a day or more, every single day. Is there a way we can block him from our unbounce landing page? I tried finding a solution above - however, most of them look like tools to fight IPs that area threat.

Thanks

Natalie

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