Replies posted by Jacquelyn_Ma

109 Replies

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Tami_Shinedling
posted in Uncategorized

Case Study Download

Hi Tami - you’ll first need to create a landing page that includes an Unbounce form. Once you’ve done that, you can create a download link in the thank-you confirmation dialog that your visitors will see after they submit your form. We have an article here in our knowledge base which speaks on this set up.

3
Quinn_Omori
Unbouncer
9 years ago
J
jennifer_tipton
posted in Uncategorized

HTML block invalid

Hi Jennifer, can you please send us your account login email as well as the name of the page you’re working with to support@unbounce.com? That way our Customer Success team can take a look into what might be happening to provide more insight for troubleshooting.

1
J
10 years ago
Meredith_Wood
Meredith_Wood
posted in Uncategorized

Form confirmation dialog

Hey Meredith! When you are in the page builder, you can click on the ‘form confirmation dialog’ tab (located at the top left of the builder just under the main ‘Save’ button.) Once you are in that tab, you can use the builder tools just as you normally do with your main landing page, including adding a click-through button and link it to another landing page - this will not affect the functionality of your main page’s form and how it captures data. However, if you are thinking more along the lines of a multi-step form where one form leads directly to another in order to flow through a single funnel, we have a great article about how to achieve something like this here. Hope that helps Meredith but if you had something else in mind, please let me know and I can dig into that for you as well.

1
J
10 years ago
M
Michael_Dalde
posted in Tips & Scripts

Custom Drop Down Field Values

Hey Michael, To customize the value for a drop down menu option, you’ll actually need to use some custom javascript. Here is an example pulled together by our developement team: <script type="text/javascript"> <br /> jQuery(document).ready(function() { <br /> jQuery.each( jQuery('#gender')[0].options, function(i, option) { <br /> if (option.value === 'Dentist') { <br /> option.value = 43; <br /> } <br /> else if (option.value === 'Doctor') { <br /> option.value = 44; <br /> } <br /> else if (...) { <br /> ... <br /> } <br /> }); <br /> }); <br /> </script> In the example code, you would just need to replace the ‘#gender’ with the given name of your drop down menu. In order to do so and try out this code, you will want to use a type of web inspector to determine what the option values are in the drop down menu after the published page is loaded. The reason for this is because the full HTM

18
mark.sullivan
3 years ago
K
Kier_Lane
posted in Uncategorized

How to remove "Made with Unbounce..." reference at bottom of the page?

Hi Kier! All of our paid plans (including their trials) will remove the branded footer from the bottom of the page. Since the footer is added/removed during the publishing process, you will need to to republish your page once you’ve upgraded. Try this out but if you continue to see the footer, try clearing your browser’s cache then accessing the page again. Hope this helps!

1
J
10 years ago
C
Chris_Castellano
posted in Uncategorized

Attachments via unbounce

Hi Chris - right now allowing visitors to upload documents via the Unbounce form is not possible. We do have a feature request thread here which I recommend adding your +1 to. In the meantime you are right that you’ll want to use an alternative like Wufoo forms with your Unbounce pages instead. There is also an upload service called Upload Thingy which seems like it could meet your needs too. Hope that helps!

1
J
10 years ago
A
ami_martin
posted in Uncategorized

Unbounce Conversion Tracking on Custom HTML Element

Hi Ami - that’s right, since you are using a custom HTML, the conversion tracking will have to be done by placing our external conversion tracking script on your form’s thank you page. The script can be found in our external conversion tracking script article here.

8
Lou_Sturm
9 years ago
L
Luke_Walker1
posted in Uncategorized

Hi, anyone know a way to add Google Analytics code to every page and variant in a group, at the same time?

Hi Luke - unfortunately you’ll need to add the code to each variant/page individually at this time. Making it an option to be able to do this on a batch of pages at once is something that’s on our roadmap but not yet available.

1
J
10 years ago
J
Jared_Stenquist
posted in Uncategorized

My PDF fonts are changing upon upload

Hi Jared - would you be able to send us your page information to support@unbounce.com? That way we can investigate into this from our end and test it out to see what might be happening with the downloaded pdf.

3
J
10 years ago
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kabbenbock
posted in Uncategorized

How do i change my password?

Hi Andy - sorry about the confusion with this! You can change your password by first logging in and then clicking on the account menu at the top right of your screen (this is where your name is) and selecting ‘View Your Profile’ In the dialog that comes up you will be able to select the ‘Change Password’ button at the bottom. The next screen will ask you to verify your current password before entering a new one. Hope that helps!

1
J
10 years ago
S
Seiichiro_Ikeda
posted in Uncategorized

When adding a custom domain I get an error: "Domain is already in use."

Hi Seiichiro - the error that you’re getting is one that usually means there is another record in your DNS settings that is using that domain. For example, this would be the case if you’re already pointing your domain to a website already. I would recommend contacting GoDaddy’s support team to ask the to clarify where else your domain is being used. If it’s already being used with your website you might not want to change this and opt for a subdomain (something like ‘promo.yourdomain.com’) instead. Alternatively, if you now want to use the domain with Unbounce pages only, you’ll want to ask GoDaddy’s team to assist you with removing the other record that is occupying the domain right now. Hope that helps Seiichiro!

4
Inez_8past10
5 years ago
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Tom_Dugan
posted in Uncategorized

On your click through template, how do I set up the click through button to go to a lead form created on your site?

Hi Tom - sounds like you would like to create a two page funnel. To set this up, you’ll need to create two landing pages, one with the click-through template and the second using any template of your choice (even if it doesn’t have a lead gen form by default, you can always add one using the page builder.) Each of these two pages will have their own published URLs and you’ll want to use the URL of the second page as the link for the click-through button on your first page. We have a section of our Unbounce Answers knowledge base here that specifically speaks on how the the buttons work and how to customize them using the page builder which I think will be helpful. Let us know if you have any other questions on how to set this up for your funnel.

1
J
10 years ago
M
Mariana_Ardila
posted in Uncategorized

Errors syncing with MailChimp

Hi Mariana - can you send us your account and page details to support@unbounce.com to investigate? We’ll want to take a look at the current setup to see what’s going on here.

1
J
10 years ago
C
Chris_Castellano
posted in Uncategorized

Google Analytics Event Tracking Not Working?

Hi Chris, I see in your page that you have Google’s Universal Analytics installed. However, if you are trying to track a certain click-event on your Unbounce page, you’ll need to use Google Analytic’s jquery method to tie the action to your button. To use this method, you would need your button ID (e.g. #lp-pom-button-16) to replace the #button in their example, like this: ga('send', 'event', 'button', 'click', 'nav-buttons'); }); ``` Add that to your Unbounce page using [javascripts tool](http://support.unbounce.com/entries/513757-Can-I-use-custom-JavaScript-or-CSS-on-my-page-) and of course, you'll also want to update event, button click etc. to match your own reporting.

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J
8 years ago
A
Andres_Fernandez
posted in Uncategorized

How do I create a download file button on the landing page?

Hi Andres, unfortunately right now the main pages and their buttons cannot host a pdf file for download and you would be right in that this is only possible on the form confirmation pages. However, if you can get your pdf file hosted externally, you can then attach a ‘.pdf’ link to a button your main Unbounce page to allow the download from there.

3
Ryan
10 years ago
S
Sanjukta_Chitre
posted in Uncategorized

I am unable to allow sub domain tracking in Google analytics. how do I proceed

Hi Sanjukta! You should actually be able to use Google Analytics to track for your subdomain with a little modification to the typical GA set up on Unbounce pages - we have an article here which shows an example of the modification, and also links to the Google Analytics knowledge base which speaks on tracking a domain across its subdomains. I hope this helps Sanjukta but if there are some other obstacles that you’re coming across, please do let us know!

1
J
10 years ago
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wyatt_lehmenkuler
posted in Uncategorized

How do I add an onclick javascript event to the submit button on my landing page?

Hey James - it’s tough with 3rd party code as there’s such a huge variety out there, but typically, you could associate your script with a button click by using a bit of jquery. There may be someone in the Unbounce community who could help you come up with the required code. Sorry we can’t be more help with this one.

4
A
10 years ago
M
maham_rauf
posted in Uncategorized

How to get likes on my facebook page

Hi Maham! Once you have the Facebook social widget added to your Unbounce page like we have in this video, you can use the widget’s settings in the properties panel (on the right of the builder) to set your Facebook widget to use a ‘custom URL.’ That’s where you can then set the URL of your Facebook page so that any ‘likes’ for that Facebook button will count towards the ‘likes’ of the corresponding Facebook page. Hope that helps Maham, let me know if I can help more with this set up.

2
Ryan
10 years ago
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wyatt_lehmenkuler
posted in Uncategorized

How do I add an onclick javascript event to the submit button on my landing page?

Hi Wyatt - you will need to place that snippet of code into the Javascripts section of your page (learn more about how to do this here.) The code itself will need to refer to the submit button via the button’s ID. To find out what the ID of any element you have in the page is, simply click to select them in the page builder and then look under the Advanced Properties in the Properties tab on the right of the builder.

4
A
10 years ago
M
Michael_Schneider
posted in Uncategorized

Change case of form field IDs

Hi Michael, Unfortunately right now there is no native feature in the Unbounce page builder that will allow you to customize the case of form field IDs. You might be able to do this with some custom script like the example below in your page’s ‘Head’ section, to intercept the form submission for this: But again since this isn’t native to the forms, we wouldn’t be able to say about any problems that might come up with the form and form data. I would recommend testing this out to see if it works for what you need. Alternatively, we have a webhook functionality that, with a little bit of development from your end, you can use to POST to your CRM. This feature includes field mapping which should help with by-passing a case sensitive field attribute. You can learn more about webhooks here: http://support.unbounce.com/entries/3… Hope this helps a bit Michael!

3
J
9 years ago
J
Jon_Moises
posted in Uncategorized

Is it possible to create unique webhooks for different unbounce pages?

Hi Jon! You definitely can since each Unbounce page has their own unique integration settings and this includes webhooks. Each webhook will need to be set up individually per page. Feel free to review our Unbounce Answers article about how our webhooks work here: http://support.unbounce.com/entries/3…

2
J
10 years ago
S
Stephan_Leinert
posted in Uncategorized

How can I send an automatic confirmation email to leads, generated by my email form?

Hi Stephan, wanted to chime in here and let you know that we have an article which speaks on how to integrate your Unbounce page with MailChimp: http://support.unbounce.com/entries/3… In the process, there is a step which allows you to choose whether you want to automatically send a confirmation email, or a welcome email to each new lead. This integration is free with Unbounce pages but you will need an account with MailChimp.

6
Johnny_Opao
9 years ago
JP_Quiceno1
JP_Quiceno1
posted in Uncategorized

Lightbox not rendring properly on Mobile/Tablet

Hi JP, I tested out your page on my iPhone and was able to use the buttons to bring up the lightbox. Here is a screenshot of the result from my phone: JP, can I ask what specific type of mobile device and browser you are using? We’ll want to take a look at whether this is a device or browser specific issue for your page.

4
J
8 years ago
R
Rafael_Jimenez
posted in Uncategorized

How can I edit the heigth of a form field, because as far as I can see it just let me edit the width. Thanks

Hi Rafael - when you have the form selected in the builder, on the right side you will notice the Properties panel. From there you’ll want to look under the Field Attributes section and adjust the height of the form fields using the ‘Field Height’ slider. Hope this helps Rafael!

1
J
10 years ago
christof
christof
posted in Uncategorized

Formatting text

Hi Christof - I just wanted to post the resolution to this issue up in case it helps any other users that are seeing the same text issue with their Unbounce pages. It looks like what happened is that the TidyHTML functionality caused this for your pages when they were published. This is something our Dev team is working to resolve but in the meantime, you’ll want to ensure to disable this from your account’s Settings > Labs Features section and then republish your page to fix it. Hope this helps but if the issue persists, please do let us know!

3
F
10 years ago

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