Replies posted by Quinn_Omori

513 Replies

Quinn_Omori
Unbouncer
Quinn_OmoriSenior Partner Support Manager @ Unbounce

Required updates for WordPress and proxy domain connectionsNews

Hi mghn - if you’re not sure if you have one or not, you almost surely don’t--setting up a proxy is a really involved process and people only try doing it if they’re trying to set up things that Unbounce doesn’t support out of the box.If you can’t remember/weren’t around for the domain set up for your account, we can check on that though. Just log into Unbounce, click on the “?” icon in the top-right and then either jump on live chat or open a Support ticket and let us know your account email and domains (please don’t post that info here publicly though) and someone will be happy to double check for you.

15283
M
3 months ago
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john_tompkins
posted in Uncategorized

Adding a hidden element, trying to integrate Zoho CRM and Google Adwords

Hey there - for the Zoho/Adwords integration, you can just leave the Default Value blank. We don’t monitor the community for support specific questions anymore, so if anything else comes up, please shoot us an email at support AT unbounce.com or use the Support tab (near the top right of the screen) when you’re logged into the Unbounce app and we can make sure you get an answer a lot faster. Cheers,

5
Quinn_Omori
Unbouncer
5 years ago
J
Jeff_Smith
posted in Uncategorized

Client says they need IP to do CNAME forward

Hi Vanessa - here’s an updated link: https://documentation.unbounce.com/hc/en-us/articles/203661044-Connecting-Your-Domain-to-Unbounce-with-CNAMEs In that doc, you’ll find general instructions for connecting your domain via CNAME to Unbounce and there’s also links in that main article to specific instructions for some of the most popular CNAME providers. If you or your clients run into any difficulty, please reach out to us via the “Help” button that appears near the bottom-right of any page in our docs! Cheers, Quinn

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Quinn_Omori
Unbouncer
6 years ago
Travis_Phipps
Travis_Phipps
posted in Ask a Question

Sending Different Responses to Different Landing Pages

Hey Holly - If the city has a space in it, you’ll just need to add %20 between each word in the case ‘city’ part of the script: ex. case 'Vancouver' would become case 'Granite%20Bay'

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Hristian
3 years ago
Travis_Phipps
Travis_Phipps
posted in Ask a Question

Sending Different Responses to Different Landing Pages

Happy to help, Holly. Cheers!

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Hristian
3 years ago
Travis_Phipps
Travis_Phipps
posted in Ask a Question

Sending Different Responses to Different Landing Pages

Hi Holly - this thread was migrated over from our old community and it looks like some of the formatting of the script didn’t get translated over properly. It should look like this: <script> function getQueryStringArray(){ var assoc=[]; var items = window.location.search.substring(1).split('&'); for(var j = 0; j < items.length; j++) { var a = items[j].split('='); assoc[a[0]] = a[1]; } return assoc; } //point at which you want to determine redirection var qs = getQueryStringArray(); var url = ''; if (qs.city !== 'undefined' && qs.city) { switch (qs.city) { case 'Vancouver': url = 'http://unbounce.quinnomori.com/vancouver/'; break; case 'Toronto': url = 'http://unbounce.quinnomori.com/toronto/'; break; } window.location.href = url; //reroute } </script> All the other instructions should be the same.

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Hristian
3 years ago
M
Micheal_Brennan
posted in Uncategorized

Problem With Google Analytic's Reporting, doesn't display time spent on page correctly

Hey Michael and Josh, If a visitor only ever lands on one page on your site, GA will mark their time spent as 0-seconds. By default, Google Analytics sends a Page View as soon as someone hits the page, but GA doesn’t receive any additional info unless another GA event or Page View is triggered. So, if someone hits your page and doesn’t interact with anything that GA is tracking and doesn’t navigate to another page on your domain, Google doesn’t know when they left and they’ll be marked as having spent 0-seconds instead. Here’s an article that goes into GA’s reporting in some more detail: http://www.analyticsedge.com/2015/03/misunderstood-metrics-time-on-page-session-duration/ There are ways to automatically fire a GA event with some custom coding and you can also tweak your GA script to automatically fire an event after a certain amount of time (Google goes over the supported method here:http://analytics.blogspot.ca/2012/07/tracking-adjusted-bounce-rate-in-google.html). That said, I’ve

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Quinn_Omori
Unbouncer
8 years ago
Johnny_Opao
Johnny_OpaoFormer Unbouncer
posted in Tips & Scripts

[How-to] Send Leads to a Third Party Service with a Form Post (i.e. Pardot Forms....)

Hey Chris - there isn’t a way to edit the form or field tags directly and form elements aren’t as flexible as other parts of the page when it comes to Javascript, so there isn’t really a way to inject extra data into the form tags using a script. The method that Johnny presented does utilize both our forms in a way that wasn’t really intended and most 3rd party software doesn’t directly support recreating their form functionality in this way, so there are some things that need to be consistent on the external side for it to work.

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Scott_EISENBERG
3 years ago
Y
Yulia_Edirisinghe
posted in Uncategorized

How can I offer progressive form fill?

Hi Sidney - we recently had to migrate some our documentation (as part of an upgrade to our platform). Most links should have been redirected automatically, but there are a few that we missed. You can find that second link’s new home here: http://documentation.unbounce.com/hc/en-us/articles/203805714?_ga=1.158779129.2144460450.1420565500#…

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Quinn_Omori
Unbouncer
8 years ago
O
Oscar_Betancourt
posted in Uncategorized

I have a domain in Yola and need to redirect to an unbounce landing page

Hey Oscar - you’ll want to add that script via the Custom Javascripts panel (near the bottom left of the page), instead of in the HTML widget. This doc will show you exactly what I mean. For a redirect, you’ll want to set the placement to the “head” of the page.

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D
8 years ago
P
Pro_Lander
posted in Uncategorized

Why on our pages doesn't work JS animation?

Hey there - it looks like the links may have changed for the content you’re hosting in Dropbox has moved or been deleted–the console is showing 404 errors for those resources (and if I try to go directly to those links, they show a 404):

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Quinn_Omori
Unbouncer
8 years ago
M
Mattis_Vahldieck
posted in Uncategorized

Landingpages layout broken on Chrome version 43.0.2357.130 (64-bit)

Hey Mattis - one of our Amazon Cloudfront end points was added to EasyList (which is a blocklist that some Adblockers use). We’ve had that removed now, but you’ll need to update your blocklist to force the update (or wait for your instance of Adblock to update on its own schedule).

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M
8 years ago
Jen_Pepper
Jen_PepperFormer Unbouncer
posted in Uncategorized

How SSL Can Boost Your Credibility and Conversions

Hi Seth - it should be as simple as that. The only thing I can think of is that maybe there’s a browser or network caching issue–can you try loading it in an incognito/in-private browsing window or clearing your cache? If that doesn’t work, can you shoot us an email at support@unbounce.com with the page you’ve placed the widget on or, if you’re comfortable, post the URL here?

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J
8 years ago
K
kenji
posted in Uncategorized

Is it possible to embed an unbounce page?

Hey Kenji - You could iframe in just the pricing boxes on your site (it is also, as you mentioned, another validation for a Wordpress plugin, which is currently in the works), but if you’re not already using or planning to use Unbounce for building landing pages and just need to run a few tests on your existing pages, you might want to consider one of our testing partners, like Visual Website Optimizer.

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Phillip
8 years ago
D
Duncan_Dibble
posted in Uncategorized

How do I use Woopra to capture form completions?

Hi Bartek - Duncan and I worked it out. Because of the way Woopra’s tracking works, it was a bit more complicated than we initially thought it might be and It does require some custom coding. Woopra will track anonymous visits by default, but you need some custom code to dynamically populate their tracking code if you want that tracking to be attached to a certain user and that needs to be done after the user identifies themselves. The most straight forward way to do that, would be to place the Woopra tracking on Unbounce form confirmation dialog and then add some custom Javascript that grabs the form submission info from the confirmation page’s URL parameters, since we pass the form submission data through to the confirmation page in that format. You’ll need to make sure that Javascript fires before Woopra’s code as well. Duncan was working with a developer, so he just took that info and ran with it–I’m not sure what his results were though.

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B
8 years ago
WrSantiago
WrSantiago
posted in Uncategorized

How to remove the Wordpress multisite tool bar

Hey Waldemar - so, it looks like that page is built directly in Wordpress. It’s definitely not an Unbounce page though, so I won’t be able to give a ton of insight. The default, from my understanding is for that toolbar to only pop up if you’re logged into your own site if your Wordpress account is paid or self-hosted. Wordpress’ own forum will be able to provide some more insight though.

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I
8 years ago
WrSantiago
WrSantiago
posted in Uncategorized

How to remove the Wordpress multisite tool bar

Hey There - That toolbar will pop up on a Wordpress page you have edit access to if you’re logged into your account. Is this an Unbounce page that you built? Can you share the URL with us?

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I
8 years ago
A
Atterro
posted in Uncategorized

Does unbounce support IE8?

Hi there - Any of your pages should display properly in IE as well. Across different browsers some fonts will render differently and IE8 in particular doesn’t support CSS3, so if you’re embedding any custom elements, you might run into issues with those. That screen shot looks like IE11 though. I was able to load up that page in IE8, 9, 10, and 11 with no issues. Can you ask your client to try clearing their browser cache? It looks like the css isn’t loading at all for some reason.

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Quinn_Omori
Unbouncer
8 years ago
B
Boost_Company
posted in Uncategorized

Bug when image background should be white or transparent

Hey Lars - happy to help out. And you’re certainly never bothering us! If you dig in and see anything different, don’t hesitate to let me know here or via support@unbounce.com.

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F
7 years ago
M
Marketing_Vortal
posted in Uncategorized

Create a Remarketing List to visitors that didn _t convert

Hey there - even though we don’t show it with the built in form confirmation dialog, there is an actual URL for each confirmation page, which is your main page’s URL, followed by the variant letter and then -form_confirmation.html. So, if you have an A and B variant, your corresponding form confirmation dialog URLs for each variant would be: www.yourlandingpage.com/a-form_confirmation.html and www.yourlandingpage.com/b-form_confirmation.html If you’re creating a GA conversion goal to create your exclusion list, you can create a goal for the confirmation dialog of any variant of a particular page by following these instructions.

4
Finge
8 years ago
Ted_Epstein
Ted_Epstein
posted in Uncategorized

Images on cloudfront tagged as malicious content by content filter

Hi Ted - the one thing you shouldn’t have to worry about is many other users experiencing the same thing. Since AWS’ cloudfront service is quite widely used, simply blocking cloudfront assets would mean blocking a not insignificant portion of the Internet. Just to make sure it’s not something Unbounce specific, can you ask if he can load http://www.elastic.io/? I know they use the same CDN and also format their images so the reference to cloudfront is contained in the image’s URL as well (same as we do).

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Quinn_Omori
Unbouncer
8 years ago
Michael_Okhravi
Michael_Okhravi
posted in Uncategorized

Installing Facebook tracking pixel to measure email form submissions?

Hey Everyone - Just to clarify, because there’s some confusion in this thread, the Facebook Tracking Pixel should now be placed in the head of your page, as per Facebook’s instructions. When they first rolled out tracking, we were getting reports that it was firing intermittently and moving it before the end body tag gave the page time to load. Since then, something’s changed on Facebook’s end and it works as per their instructions.

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J
8 years ago
B
Boost_Company
posted in Uncategorized

Bug when image background should be white or transparent

Hey Lars - I think that png might have a background that’s slightly off-white. I removed everything but that image from a copy of your page and then put a png with a transparent background on the page for comparison and it’s displaying properly: http://unbouncepages.com/png-bg-test/

4
F
7 years ago
A
Andrew_Root
posted in Uncategorized

404s from mystery UnBounce page links - CLKN to blame?

Hi Andrew - sounds like a plan. If it does pop up again, we can try running a link checker on your domain, which should show where those links are, if they exist.

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Quinn_Omori
Unbouncer
8 years ago
Ted_Epstein
Ted_Epstein
posted in Uncategorized

Images on cloudfront tagged as malicious content by content filter

Hi Ted - Cloudfront is the CDN we use to deliver all of your page assets. It’s Amazon’s CDN, which is one of the largest (and also most reliable) CDN services available. There definitely have and will be some malicious files that have been hosted with them, but that’s the same for any major CDN, since they’re all hosting millions, if not billions of files, but there’s no way that should be triggering a content filter, since blocking cloudfront would mean blocking a massive number of legitimate websites and hosted files. Can you try sending this URL to your friend to see if it’s blocked: http://unbounce.quinnomori.com/content-filter-test/ That’s one of our templates with no changes, so I can confirm that there won’t be any actually malicious files linked–there is the off chance that you have a corrupted image or something else that has been uploaded that’s setting off their filter for some reason, but if that’s the case, that test page should be fine.

5
Quinn_Omori
Unbouncer
8 years ago

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