27 days and no response? C’mon unbounce technical support. Help us out. www.sitename.com correctly goes to my unbounce page. However sitename.com does not. Please help.

Hi there, sorry for missing this! I think we had helped Andrew out, as his domains appear to be working, but we completely missed that a number of others also had the same question!

The typical setup is as follows:

www.sitename.com (via CNAME) => unbouncepages.com

sitename.com (via 301 redirect) => www.sitename.com

Both of these are configured with your hosting provider, and each hosting provider has a different means of making these entries, so it’s difficult to provide universal instructions. That said, we’re more than happy to provide assistance in individual cases, just fire us an email (support@unbounce.com).

Cheers!

• Carl

Thank you. I am sending an e-mail now…

Actually I have the opposite problem.

My custom domain: www.queromaisclientes.pt

and it behaves like this:

queromaisclientes.pt => unbouncepages.com (via CNAME)

www.queromaisclientes.pt => blank html page

I asked my Web Hosting Provider but could it have something to do with the CNAME to unbouncepages.com

Mario Frade

Lisbon, Portugal

Hey Mario, you should change things so that www.queromaisclientes.pt is CNAME’d to unbouncepages.com, *then* configure queromaisclientes.pt to redirect to www.queromaisclientes.pt. We have a support article explaining all this here:

http://support.unbounce.com/entries/3…

I had the same problem on hostgator, what I did was edit the htaccess so it redirected to www.domain.com

Hope it helps!

Well, I don’t know so much about domains, DNS and stuff like this, but I use Heroku (www.heroku.com) and they have a good solution for this: http://devcenter.heroku.com/articles/…

Basically, we need to configure the root domain (sample.com) with a A Record pointing to one of theirs IP and configure the subdomain (www.sample.com) with a CNAME record pointing to theirs proxy.

For anyone looking to have their “naked” (no ‘www’) domain name automatically redirect to their “www” domain name, check out http://wwwizer.com/ - you just create an A record for you naked domain that points to the IP address they provide. Works like a charm!

Hi,

I am facing an issue with my redirects…

My main website was on mycityvillecheats.com

and the landing page was published on www.mycityvillecheats.com

I applied a redirect through my hosting (hostgator) to redirect mycityvillecheats.com to www.mycityvillecheats.com so that all the existing links and traffic redirected to the new landing page.

It works.

But when I try to access the inner pages such as www.mycityvillecheats.com/wp-admin , it shows this error:

“The requested URL /wp-admin/ was not found on this server.”

Can you guys please help?

Hi Prateek! If you applied a redirect such that *all* links from mycityvillecheats.com (hosted on hostgator servers) are redirected to www.mycityvillecheats.com (hosted on Unbounce servers), then a request for your WordPress admin page would also be redirected to our servers, which don’t know anything about your WordPress site.

As one possible solution, you could apply a selective redirect rule so that only requests for the home page on mycityvillecheats.com are redirected to your Unbounce page at www.mycityvillecheats.com.

If you’re using Apache rewrite rules, I think it would be something like this:

RewriteEngine on

RewriteRule ^/$ http://www.mycityvillecheats.com/ /R=301,L]

You can check out some examples here:

http://httpd.apache.org/docs/current/…

Hope that helps! Sorry, I’m not really familiar with what Hostgator offers for managing redirects. You could also approach their support for assistance…

I have problem custom domain name to tumblr using hostgator. I replace dns and make A record with ip tumblr but the page show still hostgator startup guide. Please my link http://azn.my.id

i have problem custom domain name to tumblr using hostgator. I replace dns and make A record with ip tumblr but the page show still hostgator startup guide. Please my link http://azn.my.id

Its fabulous 🙂