Page editor is blank

  • 17 April 2020
  • 1 reply
  • 9 views
K

Go to page editor and it is blank. Ghostery picks up all of the various pixels you guys fire so it “thinks” it is loaded to some extent.
Chrome on macbook pro.
Fix it.

1 reply

Jess
Rank
Userlevel 7
Badge +1

Hi Jay,

I ran this by the @UnbounceTechTeam and here’s what I heard back:

It sounds like they may have the ExpressVPN extension installed in Chrome. It’s known to cause the Builder to load blank (white screen). The fix is to disable that extension unfortunately.

I just downloaded Ghostery and was able to load the page editor with no issue.

If they don’t have the extension installed, it would be best to create a ticket to dig in.

Feel free to create a ticket at support@unbounce.com if you want them to dig in.

Hope this helps.

-Jess

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