My landing page has vanished. So has support!


#1

My landing page has vanished. Being a new Unbounce customer, I would be interested in knowing often this happens. Did I make the wrong choice by choosing Unbounce?

I spent several hours creating a landing page that I can no longer access for editing. When I try, the system indicates that the editing page can’t be accessed (see image below). When I preview the page, it is blank. In short, it appears as though my landing page and the work I put into it has vanished.

This is the second time I have seen this happen. Is this a common occurrence with the Unbounce platform?

I submitted the question to support, but have not received an answer yet. The support phone number does not appear to be working either.

Hmmmmm…


#2

Hi Todd!

I’m sorry to hear you had trouble contacting support. On Saturdays and Sundays we’re available by email, but phone support is limited to Monday through Friday.

That being said, I took a look and couldn’t find a support ticket under your email.

Are you still having trouble loading your page? If you are, please let me know the name of the page - I’ll be sure to dive in and help straight away!  Thanks Todd!


#3

Hi Todd,

We just found your ticket and we’re escalating this to our dev team now. We’ll reach back via email in just a few minutes and figure out what’s happening here.

Thanks for your patience on this one!