How long should it take for an uploaded unbounce purchased template to show up?


#1

How long should it take for a purchased template to be processed? I received an unbound file and I uploaded about 24hrs ago and still no sign?

Thanks


#2

Hi Barry - We had an issue yesterday with some uploads not processing properly. This has been fixed now, so if you go into your account and try your upload again, it should process in between a few minutes to 10-minutes or so.

Sorry that you ran into this outage on our end! If you’re still having issues with the upload, please send an email to supportATunbounceDOTcom with the .unbounce file attached and we can troubleshoot some more and also try to upload it from here.