Helen here! As Customer Success Manager at Unbounce, I champion the large agencies and consultants who use our platform. From business reviews to feature adoption, the coaching I do is mostly one-on-one.
This week we launched Convertables, so I’ve been busy encouraging our power-users to adopt this rad new product. Getting to know the people behind the businesses that use our tool is really rewarding, and with a direct line to our customers, I’m in a prime position to notice trends and common pain points so we can fix ‘em up and make Unbounce even better!
When it comes to the challenges I face, I’d say that scheduling is a pretty big one. I often work with CEOs and VPs, and finding a break in their busy schedules can be tough. Time is money, so it’s important for me to pack each call full of as much business value as possible.
The team at Unbounce are a huge inspiration to me. We’re like one of those low-drama, happy families you see in Christmas movies. We get along well, and when issues arise, we find a way to talk things out. Transparency is one of Unbounce’s core values, and that’s something I really appreciate.
I’ve watched Unbounce grow from 60 employees to over 180, and with no sign of slowing down, I’m excited to see what’s next!