Replies posted by Helen_Shaw

26 Replies

Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Hey LADIES! 

Thanks so much for posting, @Alexandra_Phizicky - Welcome to the Unbounce Community! Feel free to poke around the other conversation threads and check back in soon to read more from other fantastic women in tech! 🙂

45
Zoe_Tattersall
6 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Hey LADIES! 

Hey @Jess - the Engagement team at Unbounce already use videos to engage customers with video voicemails! @Margot_Mazur I’d love it if you and I could connect to chat more about this!

45
Zoe_Tattersall
6 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Hey LADIES! 

Helen here! As Customer Success Manager at Unbounce, I champion the large agencies and consultants who use our platform. From business reviews to feature adoption, the coaching I do is mostly one-on-one. This week we launched Convertables, so I’ve been busy encouraging our power-users to adopt this rad new product. Getting to know the people behind the businesses that use our tool is really rewarding, and with a direct line to our customers, I’m in a prime position to notice trends and common pain points so we can fix ‘em up and make Unbounce even better! When it comes to the challenges I face, I’d say that scheduling is a pretty big one. I often work with CEOs and VPs, and finding a break in their busy schedules can be tough. Time is money, so it’s important for me to pack each call full of as much business value as possible. The team at Unbounce are a huge inspiration to me. We’re like one of those low-drama, happy families you see in Christmas movies. We get along well, and when iss

45
Zoe_Tattersall
6 years ago
Hristian
Hristian
posted in Uncategorized

[HOW-TO] Add dynamic personalization to your landing page

Hey Hristian, thanks for posting! I wanted to chime in on this thread with Kevin, Kenji and Dan to let you all know that you can use Unbounce’s Dynamic Text Replacement to personalize your landing pages.  Check out our guide on Dynamic Text Replacement here, and if you have any questions about how personalization using DTR works, please do get in touch at support@unbounce.com and we’ll be glad to chat more! 

7
Hristian
2 years ago
A
Adv_Media_Lab
posted in Uncategorized

"URGENT MESSAGE - We're sorry the form could not be submitted because something went wrong. Please try again."

Hey there, this is Helen from Unbounce! I’m going to create a support ticket for you so we can help to fix your issue. Hang tight, and we’ll reach out to you via email shortly. 🙂

5
A
8 years ago
S
Serge_I
posted in Uncategorized

Phone tracking using Adwords on unbounce variant, how can I do that?

Hey there Serge, Helen from Unbounce here! I’d like to dig into this with you one-on-one, so I’m creating a service support ticket for you and will be in touch by email shortly! 

2
Helen_Shaw
8 years ago
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Daniel_Diaz
posted in Uncategorized

Having Issues with my image re-sizing strangely. (Livre Click-Through Theme)

Hey there, I’ve created a support ticket for you - check your email! I’ll be happy to help you out!

7
A
4 years ago
K
Katy
posted in Uncategorized

Text box within form?

Hey there Katy, Thanks for your question! As I’d like to see a link to your page, I’m going to create a support ticket for you. Hang tight, I’ll be in touch shortly,

1
Helen_Shaw
9 years ago
P
Paul_Canton
posted in Uncategorized

How to Provide PDF after Form Submit

Thanks for your insight, Paul! I’m going to ensure we pull more keywords for that article to help make it more available, as I’ve noticed that article does seem to be particularly tricky to find right now…! I really appreciate your time in helping me make the Knowledge Base a stronger resource! 

8
Jess
Unbouncer
3 years ago
P
Paul_Canton
posted in Uncategorized

How to Provide PDF after Form Submit

Hey Paul, glad to hear you found the answer. You mentioned you had to search around a fair bit - do you have any thoughts on how we could make it easier to find this kind of information in the future? I’m always interested in learning how we can make our Knowledge Base the best, most accessible resource possible. 🙂

8
Jess
Unbouncer
3 years ago
P
Paul_Canton
posted in Uncategorized

How to Provide PDF after Form Submit

Hey there Paul, Excellent question! You can learn more about how to make a PDF available once a form has been filled in on your page by visiting this link Let me know if you have any follow-up questions!

8
Jess
Unbouncer
3 years ago
W
Woocom_Pty_Ltd
posted in Uncategorized

Javascript & form submissions not working at all

Hey there Matthew, I’ve opened an support ticket for your issue: we’ll be in touch by email shortly.  Cheers,

3
Helen_Shaw
9 years ago
T
Tracy_Harvil
posted in Uncategorized

User as View Mode

Hey Tracy! You can limit what a user sees by using Client accounts (available on our pro99 plan and up). Client accounts allow you to separate pages, domains and users, meaning that when you invite someone as a ‘viewer’ into your account, they’ll only see the pages contained in that client.  You can learn more about Client accounts here. Please let me know if you have any more questions! I’m always glad to lend a hand!

1
Helen_Shaw
9 years ago
gisella
gisella
posted in Uncategorized

Can't edit Variant Name

Hey there Gisella, Helen from Unbounce here! As your question is specific to your page, I’m going to open a support ticket for you. Hang tight, I’ll be in touch via email shortly! 🙂

1
Helen_Shaw
9 years ago
R
Ryan_Bennett
posted in Uncategorized

Can I put my subscription on hold?

Hey there Ryan! It’s definitely possible to ‘pause’ your subscription. All you’ll need to do is log in to Unbounce and cancel your account. Cancelling isn’t as scary as it sounds: it just places you on our indefinitely ‘free’ plan, meaning that when you’re ready to come back to us, you’ll just be able to log in and re-upgrade to a paid plan. We’ll hang on to your pages, leads and stats.  Ryan, make sure your pages are unpublished if you don’t want them showing up online. It’s also worth mentioning that any custom domains you have added to Unbounce will need to be deleted when you downgrade to our free plan, but rest assured, they can be re-added later when you upgrade back to paid service! Click here to cancel your subscription Hope this helps out, Ryan! Let me know if you have any questions!

1
Helen_Shaw
9 years ago
J
Jo_o_Mustra
posted in Uncategorized

Scale page background image

Hey there Jo‹o, Thanks for reaching out! Here are some instructions for stretching an image to fill the browser window: Assign an image as the background image for your page by clicking on the “Change” button in the “Background Properties” panel. Click on the “Stylesheets” button in the bottom left of the editor. Paste in the script from this link:https://gist.github.com/GaryUnbounce/9081974 If you’d like to apply this to a page section instead, change #lp-pom-root to the ID of your page section. I hope that helps, Jo‹o! Please let me know if you have any other questions. 

2
A
8 years ago
M
Matt_Saba
posted in Uncategorized

Conversion tracker not working on Adwords -> Unbounce -> Wufoo funnel

Hey there Matt, Helen from Unbounce here! I’ve tried to reach you via email, but I haven’t heard back! I’d love to help you out - if you aren’t getting my messages, please email us at support@unbounce.com and we’ll be glad to lend a hand. 

4
J
9 years ago
L
Laura_Aguilar
posted in Uncategorized

Background-image displays in editor but not on live site

Hey there Laura, I made a support ticket for you last week, but I still haven’t heard back from you. Can you check in on your email using the email address on file with Unbounce for my reply? I’d love to get you back up and running here. 🙂 Hope to hear from you soon!

2
Helen_Shaw
9 years ago
L
Laura_Aguilar
posted in Uncategorized

Background-image displays in editor but not on live site

Hey there Laura, Thanks for your question! I’ll need to dive into your pages to help you out, so I’m going to create a support ticket for you and get back to you by email in the next few minutes. Talk to you soon!

2
Helen_Shaw
9 years ago
D
Dotshunter_Inc
posted in Uncategorized

Two different emails for radio buttons?

Hey there Morcio,  First off, your English is wonderful, please do not feel the need to apologise. Secondly, thanks for giving me that insight into what you’re looking to achieve! Using your mail client, you could certainly set up a message filter that would **forward** lead notification emails containing a certain word over to another, second email address. I’ve opened an email support ticket for you so we can talk more about how to do this! It’s not an Unbounce solution, but I’m happy to lend a hand as I think this will help you achieve your goal.  Warm wishes,

6
Helen_Shaw
9 years ago
D
Dotshunter_Inc
posted in Uncategorized

Two different emails for radio buttons?

Hey Morcio, Apologies, I think I gave you an answer to a different question than the one you were asking! It sounds like you actually want to receive lead notification emails to 2 different email addresses based on which radio button option is chosen on the form. This isn’t possible in Unbounce, but I’m really curious to learn why you want to do this and what you’re looking to achieve! If you don’t mind sharing your use case on this, perhaps myself or one of our lovely community members will be able to offer some insight into how you can achieve what you’re looking to do! Looking forward to your reply, Morcio!

6
Helen_Shaw
9 years ago
D
Dotshunter_Inc
posted in Uncategorized

Two different emails for radio buttons?

Hey there Morcio, That’s a great question: while this isn’t possible using an Unbounce form, sending new leads a particular email based on their options may be doable, depending on which email service you are planning to use. Let me know which email service you’re using and I can try and help you dig into this! Cheers,

6
Helen_Shaw
9 years ago
Louis_Trahan
Louis_Trahan
posted in Uncategorized

I am having problems with the bring forth, send backward functionality - it seems to work only intermittently

I’ve just opened a support ticket for you, Louis, so if you do still experience this issue (be it in Firefox or another browser), we’ll be glad to take a look at what’s going on here. 

3
Helen_Shaw
9 years ago
Louis_Trahan
Louis_Trahan
posted in Uncategorized

I am having problems with the bring forth, send backward functionality - it seems to work only intermittently

Hey there Louis, As our app doesn’t have a one-click ‘Send To Back’ or ‘Bring To Front’ function, you’ll need to click the ‘Send Backwards’ button multiple times to push your element all the way to the back of the pile. Every time you click that ‘Send to Back’ or ‘Bring Forward’ button, you’re pushing that element up or down by a single layer. Once you can’t move an object further backward (or forward), that option will be greyed out.  If you find yourself trying to push an element all the way to the back or front and the button greys out prematurely, please email us at support@unbounce.com with a link to your page and we’ll be happy to take a look!

3
Helen_Shaw
9 years ago
M
michele_Ramie
posted in Uncategorized

Domain not working from C-panel after 19 hours

Hey there Michele, Thanks for getting in touch about your domain. I’ve created a support ticket for you so we’ll be in touch by email shortly. 🙂

1
Helen_Shaw
9 years ago

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