Replies posted by Jason_Murphy

126 Replies

Dan2
Dan2
posted in Uncategorized

Who owns the leads collected via Unbounce?

Hey Dan, Bevan, At the end of the day we are in the business of providing a hosted landing page service to online marketers and are careful about our reputation for doing a good job and being honest players in the marketing ecosystem. If we ever did anything like recompiling leads from customer accounts and using them for some purpose that they were not originally intended it would make safeguarding that reputation and growing our business a lot harder! I admit, our terms of service can sound a bit tough (as legalese often does.) The TOS reads: ‘Unbounce owns any test results, data information and other output generated by your use of the Site and/or the Services during the term of this Agreement.’ However the purpose of this is so that we can do two specific things: a) provide the Unbounce service to you b) publish page performance data (never leads) in aggregate (never identifiable as a specific customer, account or page visitor, unless express permission has been given.) And only th

5
J
10 years ago
Dan2
Dan2
posted in Uncategorized

Who owns the leads collected via Unbounce?

Yes indeed. The tricky thing with this stuff is that although we have no designs on your leads, we need to retain some rights over the data on the system in order to provide the Unbounce services to you. Here’s the most succinct way I can find to put it Ð sorry its not all that succinct!: We have no interest in retaining any rights to any data except for those rights we need in order to provide the Unbounce services to you, and to be able to talk about the effectiveness of the Unbounce services to the public in general terms. The data we use to talk about the effectiveness of the services is confined to Aggregated Data Ð records which have been stripped of information potentially identifying customers, landing pages or end-users, and which have been manipulated or combined to provide generalized, anonymous information. We never use leads collected by account holders on their pages for any other purpose than providing the services to the account holder, and we only use page or account s

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J
10 years ago
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techdude
posted in Uncategorized

American Express!

Happy to report that at long last we can accept AmEx as a method of payment for Unbounce subscriptions. At the time of my first post to this thread I we had no idea of how tough it was going to be for a Canadian company to do this, however, thanks to our friends at AmEx Canada and Braintree in the US we have finally found a path that works. Please contact our excellent Customer Success team at support@unbounce.com if you are currently on a manual billing plan and you wish to make the switch. If you are not on a manual billing plan, you can upgrade your account at any time and enter the details of your AmEx card as you would any other card. All the best - thank you for bearing with us while we implemented a solution. JM

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J
11 years ago
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David
posted in Uncategorized

Multiple pages and forms for sales funnel

… if external tracking is what you are looking for (the ability to track conversions on third party pages,) you can always do that using our external tracking script. There’s a great article about it in Unbounce Answers here: http://support.unbounce.com/entries/3…

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J
12 years ago
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David
posted in Uncategorized

Multiple pages and forms for sales funnel

Hey James - thanks for the comment. You can create as many pages as you want in Unbounce and link between them as you would with any other web page. Is there some reason why this solution wouldn’t work for you? Alternately you could always link out from your form to a page on your site and then link back to the same or a new Unbounce page (although obviously you run the risk of your customers never linking back.)

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J
12 years ago
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Jason_MurphyFormer Unbouncer
posted in Uncategorized

The Unbounce User Guide is Now Available!

Corrected! - many thanks Jennifer! Glad you are finding the guide helpful. Please let us know if there is anything you would like to see us include in there. Your pages are looking great btw. I do notice that you don’t have a conversion goal set for any of them - you are probably recording conversions in a different way, but I thought I’d mention it just in case. Let me know if you would like any hep with that. All the best, and Happy New Year! JM

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J
13 years ago
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Steve_Ferguson
posted in Uncategorized

New to this and I need help please on my domain info

Hello Steve - thanks for your call this morning and your question here. I have checked your account and it looks like your CNAME is set-up correctly and resolving the way it should. I do notice that you have a generic path (the “/something” part) in the display URL for your page at the moment and I am wondering if it is this that is causing you trouble (either way you should probably consider changing it.) To delete the path from a page’s display URL: * Click on “Change URL” in the page overview screen for the page in question * Delete the ‘path’ of the URL (the “/something” part.) that is in the text field. * Hit “Enter” (or “Return” if you’re on a Mac) to save the changes, and click “I’m Finished” *** It is important to remember to hit ‘Enter’ - if you do not, the change will not be saved *** The Google issue may also be caused by your new DNA settings not being fully propagated yet, in which case it should just be a matter of waiting a few hours. Hope this helps! JM

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B
13 years ago
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gopimandela
posted in Uncategorized

Multi-line text field in forms?

Hi Matthew There is a handy video on our website here: http://unbounce.com/partners/wufoo

13
Frederick_Ballestero
4 years ago
jamiejwong
jamiejwong
posted in Uncategorized

Custom domain not working

Hi Jamie - I just looked into your custom domain and your CNAME seems to be set-up correctly and resolving just the way it should - the only remaining thing to do is to set the display URL for your page. You can set the URL for any of your pages as follows: * Click on “Change URL” in the page overview screen for the page in question * Use the pull down menu to make sure that the correct custom domain name is being used, and the text field to edit or delete the ‘path’ of the URL (the “/something” part.) * Hit “Enter” (or “Return” if you’re on a Mac) to save the changes, and click “I’m Finished” This should allow you to make sure that the URL for your page is exactly how you want it to be. Once this is done you can “Repubish” your page and it should appear at your specified URL. Let me know if you have any further questions! Jason M

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Carter
Unbouncer
11 years ago
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jona
posted in Uncategorized

Images are "shrinked" when adding to the new LP - help

Hi Crista - we’re *really* looking forward to have image resizing and cropping available in the app soon. In the meantime you will need to use an image editing tool to resize your images. Photoshop is the classic tool for serious image manipulation, or you could try a free online tool like Picnik: http://www.picnik.com/

3
J
13 years ago
David_Garrett
David_Garrett
posted in Uncategorized

Checkout funnel templates and tracking

Hi gdevore - thank you for your comment! - we are big fans of this idea as well. If you want to browse, contribute to - and vote for - feature ideas for unbounce, you can always check out our ‘Ideas List’ here; http://getsatisfaction.com/unbounce/i… Note- this list isn’t our entire roadmap - just the ideas that are most popular with our Get Satisfaction community. All the best - and thanks again for posting! JM

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Kamil_Chmielewski
9 years ago
Jason_Schwartz
Jason_Schwartz
posted in Uncategorized

My Champion is gone

Hello Jason - many thanks for letting us know about this - very sorry about any frustration caused. We hit a speed-bump with one of our deploys today and it has been causing some issues (including the problem you mention here and the issue with promoting a variant that you have also posted.) We are investigating right now and will let you know what we find. JM

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Carl_Schmidt1
13 years ago
PatrickSullivanJr
PatrickSullivanJr
posted in Uncategorized

404 error on Custom Domain

Happy to help-out Patrick! - all the best with your campaign!

2
J
13 years ago
vlbeta
vlbeta
posted in Uncategorized

Artificially Inflating Visitor Stats

…and in my haste to respond I miss-spelled your name. Very sorry Vitaliy.

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J
11 years ago
vlbeta
vlbeta
posted in Uncategorized

Artificially Inflating Visitor Stats

Hello Vitalit - Thank you for your post. I want to reassure you that we do not artificially inflate traffic stats. All of our stats come directly from our logs and we do our best to make sure they are as accurate as possible. We have encountered a bug with one or two of our customers that causes an incorrect overall traffic count for their current billng period to be displayed if they have performed a certain series of actions with their account, but it is unclear that this is causing the problem in your case. It is also true that different tracking tools use different methods for tracking visitors and there will always be discrepancies if you compare two together. Having said that, we take this issue very seriously and understand why you would be angry about it: We will investigate the situation and let you know what we discover. Jason Murphy Co-Founder and COO Unbounce

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J
11 years ago
Ryan_Kelly
Ryan_Kelly
posted in Uncategorized

Moving the footer tag

… so… the next thing you should try is re-publishing your page… obviously…

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Oli_Gardner
Unbouncer
13 years ago
Ryan_Kelly
Ryan_Kelly
posted in Uncategorized

Moving the footer tag

Hello Ryan - thank you for your post. After looking at your page in the editor, its looking like you have already solved the problem but have not republished your page, so the fix is not visible. This kind of problem is caused by having text (or another kind of page element) that extends below your bottom-most page section. Of course you can always get rid of the branding strip entirely but upgrading to a paid subscription package. Al the best - JM

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Oli_Gardner
Unbouncer
13 years ago
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j0hnryder
posted in Uncategorized

Custom Domain Issue

Hello John - thank you for your post. Could you please send an email to support@unbounce.com indication which account, custom domain and page you are trying to get working and we will look into it for you. all the best - JM

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S
13 years ago
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techdude
posted in Uncategorized

American Express!

This is an update to this thread for the benefit of anyone who may be following this issue. Most of the people in the tech start-up community that I have discussed this problem with are of the opinion that the only way a Canadian company can get set-up to take US dollars via AmEx is to start a US corp and obtain a US merchant account. Since my original posting, I have discovered that AmEx can offer what they call a ‘Mulit-Currency Account’ to companies in Canada that allows them to accept transactions in US dollars. Apparently this account also comes with an API that allows shopping cart integration - I am waiting for further info on that. What is not clear, is if this kind of account can be made to work with our chosen payment gateway solution and recurring billing service. I am hoping that this offers a sensible way forward for us to be able to accept automatic subscription payments via AmEx as well as the credit cards that we already offer. I will keep this thread posted as I have m

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J
11 years ago
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Shaikul_Akbar
posted in Uncategorized

Landgin Page Vriant duplicate?

Many thanks for the suggestions Shaikul! Features that allow better management of variants and pages are very much on our radar for the coming months - we will make sure you suggestions are put into the mix. Making life better for our customers is what its all about! JM

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S
13 years ago
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techdude
posted in Uncategorized

American Express!

Hello Techdude - thank you for your question. Fact is we’d love to be able to offer automated billing via AmEx, trouble is they make it very difficult for companies outside of the US to bill in US dollars. We are working on a a way around this (we may even end-up incorporating a new company in the US just to be able to handle Payments by AmEx.) In the meantime we do recognize how important this payment method is to many of our customers. If you have a PayPal account you can top that up using AmEx and pay us directly out of that (if you send an email to support@Unbounce.com letting us know what subscription level you would like we will invoice you on a monthly basis.) If you would prefer to us some other method, please let us know what that is and we will do our best to accommodate.

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J
11 years ago
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Shaikul_Akbar
posted in Uncategorized

Landgin Page Vriant duplicate?

Hi Shaikul - to promote a variant to ‘Champion’ you use the gear menu for that variant in the page overview screen (see attached.) Its important to remember that the page must be published in order for you to be able to do this. JM

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S
13 years ago
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Shaikul_Akbar
posted in Uncategorized

Cannot add images in to the Image gallery?

Hello Shaikul - many thanks for the question. If you could please send this message to support@unbounce.com along with your account name, we will look into exactly what is occurring on your page. JM

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J
13 years ago
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Shaikul_Akbar
posted in Uncategorized

Landgin Page Vriant duplicate?

Hi Shaikul. Right now the only way to duplicate an existing variant in a new test is to promote that variant to ‘Champion’ and then use the ‘Duplicate Page’ function in the gear menu on your dashboard (see attached image.) Obviously this means you are creating a new test (using your existing variant as a starting point) rather than adding the variant to another test you might already have started. Hope this helps get you to where you need to be. We are planning to introduce more complex duplication options in the future. JM

6
S
13 years ago
Oli_Gardner
Unbouncer
Oli_GardnerCo-Founder | Marketing Advisor @ Unbounce
posted in Uncategorized

Unbounce with Multivariate & Heatmaps

Thanks for this Jerome - and your other feedback today! We’re pretty excited about the idea of doing more with VWO. JM

2
J
13 years ago

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