Replies posted by Jordana

20 Replies

S
Sunday_Morning_Club
posted in Ask a Question

Upload Files (Images, Documents) into the Form

Hi all, Thanks so much for taking the time to give us feedback on our forms, it’s always valuable for us to hear from customers on how we can do better. We have gotten similar feedback from other customers as well that the current version of Unbounce forms lack some much desired functionality and flexibility. As you know, community workarounds do offer the ability to achieve some of that missing functionality, although we are aware of how tedious that can become and how difficult it can be to manage multiple workarounds on a single page. I’d like to be transparent and say that this specific feature is not something we are actively working on now, or in the near future, but we are currently investigating ways to improve the overall content creation experience in Unbounce. Inspecting our forms solution is a part of that, but at this time it’s too early to provide specifics on what functionality that may involve or timelines. Thanks again for taking the time to give us this feedback and I

53
S
1 year ago
D
Digg
posted in Ask a Question

Facebook Browser issues

Hi @Digg It was released on the 23rd, so you should try republishing the page and we’ve also heard of some customers having to add a fake param like “&test=1” just to get Facebook to refresh their cache the first time. Cheers, Jordana

3
Jordana
4 years ago
D
Digg
posted in Ask a Question

Facebook Browser issues

Hi @Digg I am the Product Manager for the Content Builder - we recently released a fix for your issue, if I’m reading into it correctly, so hopefully it’s been resolved for you since you posted. However, if that’s not the case, the fastest way to resolve this is to reach out to our support team at support@unbounce.com and they can help debug this with you and properly escalate it to our developers if needed. Hope that helps, Jordana

3
Jordana
4 years ago
J
jensel
posted in Ask a Question

Issues Embedding Shopify "Button & Image" On Mobile

Hi Eric, I’m Jordana, the Sr. Product Manager for the Content Builder, so I’ll try to take a stab at helping out here. I think the difficulty you’re seeing here is that you are, I’m guessing, using Shopify’s embeddable Buy Button code and then placing a custom HTML block with the Shopify code in it, into your page? Those don’t scale very well on mobile as we aren’t able to identify what is inside the custom HTML block. Looking at your screencaps, I’m guessing you just want a simple way for your customers to purchase your product. I’d suggest following these instructions instead: https://help.shopify.com/en/manual/sell-online/buy-button/create-buy-button#create-a-checkout-link and what that will give you is a unique url that takes your customers to checkout with that product in their cart. Then what you can do in the Unbounce Builder is just drag-and-drop a button onto your page and set the url of that button to that link. You can also add whatever images you want as well to your page j

2
J
4 years ago
A
Akash
asked in Uncategorized

Facing a problem in integrating google fonts in my landing page

Hi @Akash We’ve actually recently added Google Fonts as a built-in feature to the Builder! Check out this community announcement to see how it works: Introducing Google Fonts! 🎉 Jordana

3
Jordana
6 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Bulk Actions! Get Your Bulk Actions Here!

Hey @David_Self Agreed! Autosave is on our radar and we are starting to look into how we can get that going this year!

9
bjcbranding
6 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Inline Text Editor

Hey @marcelodena Sorry to hear that, but I hope we’ll be able to change your mind soon! We realize that the text editor is absolutely integral to the building experience, so we’ve left a back door for everyone at the moment until we iron out of some of aforementioned issues. You can actually revert the builder back to the old editor by going to Settings > Labs and disabling Inline Text Editor. However, we definitely encourage you to keep using the new editor as we will eventually be closing this back door in the near future. Jordana

15
Daniel_Gillen
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Inline Text Editor

Hey @Jennifer_Rothrock Yes you’re correct, both of those are doable via our source code mode. We’ve made some changes with the new editor in order to streamline our UI and make room for new functionality that’s in the works. Our research indicated that many users of the builder find it overwhelming as there’s a LOT of powerful options, that might be a few too many for most peoples’ use. Since many of our sophisticated users are comfortable with source mode already, we hypothesized that we could safely remove some of the styling options without hindering too many users’ experiences. I’d love to know more about how you’re using justified text and the benefit it provides over other alignment types, or by resizing the text box. It’s not really a best practice in terms of readability from what I know, but I have heard of several instances where people are missing that feature! Jordana

15
Daniel_Gillen
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Inline Text Editor

Hi @colinsa Thanks for the feedback. Hopefully my comments below can be of some help: Argh we know this too! The undo definitely isn’t where we want it to be yet, but we plan to fix it before we fully retire the old text editor Similarly, we have a fix in our backlog to also address the color picker difficulties before we retire the old editor. Hmm that’s a new one to me! I’ll take this back to the devs to investigate. Would you mind walking me through the steps you’re taking here? Is it Copy text Paste text into your page - is this into an existing text element or do you create a new text element and then paste the text into there? At this point, the font family is still correct? 3 Highlight that text and change the font color (font family changes) Jordana

15
Daniel_Gillen
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Inline Text Editor

Hi @marcelodena, Thanks for the feedback! Really appreciate you and everyone else for taking the time to send us your comments. Keep it coming! I’ll try to address each of your questions as best I can. We are actively working on fixing the delete button and hopefully should have a fix out in our next sprint. Re: “when I delete the text it also “deletes” the style, and that is also quite anoying.” - we’ve noticed this as well and it seems to be a quirk where deleting all the text actually also deletes the style tags in the source code. We are investigating how we can get around this. A workaround for now is if you select all, and just start typing instead. Hope that helps, Jordana

15
Daniel_Gillen
7 years ago
J
JustinFormer Unbouncer
posted in News and Announcements

[Feature Release] Inline Text Editor

Hi @Daniel_Gillen, Jordana here (Product Owner for the builder) - thank you for your feedback! I’ll try to answer both your questions here. We’ve noticed the issue with selecting text colors has been brought up a couple of times before with others! Just to confirm, you’re trying to use our color selector right? @Denise_Villanueva our Product Designer brought this up as well, and we are looking into solutions. You can still edit the source code for the text. You can do so by entering edit mode (double-clicking on your text element) and then clicking on the “View Source” button. Our new editor has improved code validation as well now, to help ensure there’s no errors! We are aware of an issue with the delete button and a fix should be out soon! Thank you for raising that issue with Customer Success. Please let me know if you come across anything else, Jordana

15
Daniel_Gillen
7 years ago
Denise_Villanueva
Denise_VillanuevaFormer Unbouncer
posted in News and Announcements

[Feedback Wanted] Mobile Responsive

Hi Mike, Thanks for the feedback and I do hope that you’ll still consider using Unbounce as it is already! As you can tell, we’ve got a great community here who are always coming out with new solutions and ideas to make Unbounce a better product. To answer your question, yes we plan to continue determining how we can improve our mobile responsive experience over the next couple months. The team is currently working on some updates and new features to our text editor, so that will take up the next couple months - I encourage you to take a look at that if you haven’t already! Jordana

60
brianleejackson
7 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

We've Made Inline Text Editing Even Better! 🔥 🔥

haha as Product Owner for the builder, I’d love to read more of your diary @Adam_Lundquist!

12
digibomb
7 years ago
emilyhype
emilyhype
posted in Ask a Question

Landscape orientation in mobile defaults to desktop view

Hi Emily, Thanks for the feedback! I’m new to Unbounce as well (just joined 2 months ago!) so I’m still getting a feel for our platform as well 🙂 That’s really interesting about the text sizing. Do you have the “include viewport meta tag” turned on for your desktop view? I’m curious if whether that would help at all. We are actively looking into how we can support landscape/tablet mode! As you’ve seen, it’s a popular request 🙂 Thanks again, Jordana

9
L
4 years ago
emilyhype
emilyhype
posted in Ask a Question

Landscape orientation in mobile defaults to desktop view

Hi @emilyhype Just chiming in here as I’m the Product Owner for the builder and I’ve been hearing lots of feedback about how important landscape is (see here for our mobile responsive feedback poll and would love to know your thoughts!). I’m going to go out on a limb and guess that landscape = tablet in this case. Does tablet make up a significant portion of your page visits and how much are you wanting that experience to differ from your desktop version? Jordana

9
L
4 years ago
Denise_Villanueva
Denise_VillanuevaFormer Unbouncer
posted in News and Announcements

[Feedback Wanted] Mobile Responsive

Hi @Will_Dickinson Thank you for the feedback! This is for sure something I can bring up with our Education team. What do you think would be some of those common frustrations that new users, or even yourself when you first began, may come across? -Jordana and @Denise_Villanueva

60
brianleejackson
7 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Hey LADIES! 

haha yes @Jess the community is one of the best sources for feedback into the roadmap, so keep those feature requests coming! And yes, spoiler alert we are working on a couple of the most requested features here, which are expanding our font options and making that easier to manage on your pages, as well as having custom font sizes! I definitely encourage anyone who hasn’t yet, to turn on the new Inline Text Editor in Labs and to let us know what you love/hate/dream about when it comes to the builder 🙂

45
Zoe_Tattersall
6 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

Hey LADIES! 

Hi everyone! I’m a super noob to the Unbounce fam, but really happy to be here and wowed by how active and helpful the Unbounce Community is. I’m a Product Owner for the Content Builder team at Unbounce and in my role I get to work with all the different departments in Unbounce, as well as with customers as much as possible, to determine what features we need to build, improve and sometimes even let go of. The Content Builder team recently launched Inline Text to Labs (turn it on if you haven’t already!) so my focus lately has been on the feedback we’ve received so far, how to get more, and how we can iterate on said feedback to make the experience even better. As others have mentioned, getting face time with all the key stakeholders and customers is a challenge, as is determining what to prioritize. I find inspiration in threads like this and hearing about how others have overcome challenges and executed on big ideas, so I can’t wait to see what everyone has done!

45
Zoe_Tattersall
6 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

[Beta Release] Inline Text Editing! Get it while it's hot! 🔥

Hi @Tiffer, I am the Product Owner for our Builder team. We are aware of the issues with the source mode and how we are missing line height and are actively working on some fixes for just these things in the next couple weeks. For now, to hep with the code showing up behind your photo, try increasing the z-index of the text box. Thanks for the feedback and let us know if you have any other questions or ideas for how we can improve the experience! Really appreciate you giving it a try 🙂

19
Laeth_Harris
7 years ago
Jess
Unbouncer
JessFormer Community Manager @ Unbounce
posted in News and Announcements

[Beta Release] Inline Text Editing! Get it while it's hot! 🔥

Thank you for the feedback! We’re actively working on improvements to the inline text editor so we’d love to hear more about your experience. Are there particular tasks that you find more difficult now vs. the old editor?

19
Laeth_Harris
7 years ago

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