Topics started by michelehsu

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M
michelehsu
posted in Ask a Question

CallRail Integration - Conversions triggering as if form submitted

I have implemented the Callrail and Unbounce integration so that phone calls get tracked as a conversion in Unbounce. The conversion tracking works fine. The trouble is that when a Callrail conversion detected in Unbounce, Unbounce triggers as if the lead creation form on the landing page was submitted. This is a problem. There is no data in the form because the form was not submitted at all. A phone call was made. This causes errors because, for example, the Salesforce integration is triggered to create a new lead with empty data. Campaign Monitor integration is triggered with an empty email address. Etc. Is there a way to correct this? We want to count the CallRail phone call as a conversion (similar to the behavior of clicking a link for a conversion), but not trigger lead creation behavior (as if it were a form submit)?

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M
5 years ago

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