Topics started by emanrique

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E
emanrique
posted in Ask a Question

Salesforce web-to-lead: custom fields pass repeated values to Salesforce

Hello, I capture data from Unbounce to Salesforce using a form set up with the web-to-lead method (i.e. Form confirmation option is “Post form data to a URL”). So, my form has a hidden text field with the label “Edition” which is connected to a custom field in Salesforce. In my case, I fill this field with the text “2020-I”. The value goes to Salesforce, but there it appears written as “2020-I;2020-I” instead of “2020-I”. I have made some testing and this only happens with custom fields, no matter what value I put inside them. Standard fields like First Name, Phone, Company are not affected by this repetition of values. Also, this problem only happens when using Unbounce. I made a test using an external service and the value in Salesforce didn’t repeat itself in that case. The repeated values doesn´t let us automate some tasks we use Salesforce for. I´ll appreciate any help! PD: sorry for my english, not a native english-speaker.

0
Jess
Unbouncer
4 years ago

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