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I am moving a form from in-page to a lightbox. The form is just a standard Unbounce form, it’s not embedded from a third party site or anything. This has introduced a problem, when the form is submitted, it loads the resulting thank you page IN the lightbox, and I’d like it to load in the whole window. This is how it behaved when the form was in the main body of the page.

I have the form set to go to a URL, and append the form data, and I have it targeted to the parent frame, but it still loads the thank you page in the lightbox. What am I doing wrong?

Hi ​@KeithG,

 

Thanks for your post. You are right - this is not expected behaviour. Feel free to send over the URL my way if you want me to check things at my end.

I made a test page to check, and my thank you page is loading correctly in the main body of the page.

Have you reached out to our Support team about this? They should be able to work out what the issue is in your case.

 

Hi ​@Oliver_Lord 

Thanks for the reply, I reached out to support on Thursday, but the client is asking about it, so I thought maybe the unpaid community could offer more/faster answers. Support finally got back to me this morning saying basically that it SHOULD work, but isn’t, and they’re still testing.

I am still waiting on an answer for this from Support. I filed a ticket, got a single response from “Scott” NINE days ago, telling me that my settings were correct but the page wasn’t behaving properly, and is it OK if they continue to test. I have asked for updates THREE separate times and I have gotten NOTHING.

 

This isn’t support.

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