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Today I’ve been experiencing a technical issue where if I click on a page from the ‘All Pages’ menu in order to get into the Overview page, the loading icon plays on loop indefinitely (I’ve left it to sit for hours with no change in results). This is preventing me from looking at page analytics, update variants, and has completely stalled my ability to use our Unbounce instance. No matter which page I click into, I get the same infinite loading.


This started after I cloned a variant from one page and moved it to another, Unbounce was working just fine before I made those changes and now I can’t get into any page.


Screen Shot 2021-12-07 at 12.40.48 PM

Screen Shot 2021-12-07 at 12.40.48 PM1467×869 14.5 KB

Hey @matt.rodriguez!


At the moment we are experiencing degraded service due to an outage from Amazon Web Services - which is the platform that hosts Unbounce itself and customer pages. Pages in-app may take longer to load (or load blankly) and you may not be able to access the page builder or republish new changes.


Any published content should continue to work normally though (your pages should load and the forms should still continue to collect today) but navigating through the app may not work.


We are keeping an eye on things though (our technical team and devs are updating our status page https://status.unbounce.com and then I’ve also been encouraging people keep an eye on https://status.aws.amazon.com/ as well.) Because of the severity of the outage (this branches out well beyond Unbounce to different services and is getting quite a bit of media attention) I am hopeful that we’ll see some improvements soon!


If you do have any further concerns or would like to take a closer look at your account, please don’t hesitate at all to give our support team a shout directly at support@unbounce.com!

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