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Hi there,

Would like to pass all my form leads to a CRM system using webhook. But I couldn’t make it work. It only works under following custom HTML.


<form action="https://abc.com.my/api/api_case_submit.php"  id="myForm" method="post">

<input name="api_id" type="text" value="idcode">

<input name="api_token" type="text" value="tokenkey">

<input name="name" type="text" value="test12553 asfdsfdsf">

<input name="contact" type="text" value="012356464799">

<input name="email" type="text" value="abc11safdsf@gmail.com">

<input name="address" type="text" value="123212312,123123423123,23213,21321313,gfdgfdg">

<input name="product_name" type="text" value="PRODUCTNAME">

<input name="submit" type="submit" value="submit" />

</form>

I have tried both following method in the webhook still not work for me…



  1. POST URL "https://abc.com.my/api/api_case_submit.php?api_id=xxxx&api_token=xxxx (RESULT:ERROR)

  2. POST URL “https://abc.com.my/api/api_case_submit.php”

    place api_id & api_token in the custom fields

    (RESULT:ERROR)


What would be the correct way to work this out?

Hey @EddiejrWong,


The HTML you’ve shared seems to be from another form on another page. Just because you have an endpoint (api_case_submit.php) that doesn’t automatically mean that end point can accept webhooks.


Further more, even if it can accept webhooks, it would probably need the data in a specific format.


Last but not least, I see a field for an api_token. Tokens are usually generated when they are needed and can expire.


You should contact your CRM vendor and ask for detailed documentation on how to send leads with a webhook.


Based on my experience, in 95% of the cases, you would need to introduce a middle step, that would accept the webhook from Unbounce, authenticate with your CRM and forward the form’s data.


Best,

Hristian

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