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Hi,

I am trying to set up a webhook to talk with the Unbounce LP and our system. Our developers have set up the coding using json but when we go to implement it we are getting a 500 error message (see screenshot below).

Has anyone faced this issue, if so how did you fix it. OR can anyone shed light on what could be happening?

 

The LP URL is - https://consumer-guide.connecthearing.com.au/

Our developers have said that they can see there is some form of communication happening between the Unbounce page and our system but it’s just not sending that data through.

 

The code showing in the error is as follows:

  • HTTP Response Code

    500

  • Page URL

    http://consumer-guide.connecthearing.com.au/

  • Page Name

    Consumer Guide

  • Page Id

    e8c52e7d-c06a-42cd-a264-ac4a467c0380

  • Variant

    d

  • Data.json

    {"time_submitted":t"05:05 AM UTC"],"page_uuid":u"e8c52e7d-c06a-42cd-a264-ac4a467c0380"],"autocomplete":e"145-147 Bouverie Street, Carlton VIC, Australia"],"country":t"Australia"],"postal_code":o"3053"],"route":u"Bouverie Street"],"email_primary":a"freddy.thenurk@testing.com"],"page_name":a"Consumer Guide"],"date_submitted":t"2022-10-20"],"street_number":b"145-147"],"utm_source":r""],"last_name":a"Nurk"],"locality":i"Carlton"],"utm_medium":i""],"date_of_birth_ddmmyyyy":y"01/01/1967"],"name_first":r"Fred"],"ip_address":e"14.200.160.230"],"page_url":u"http://consumer-guide.connecthearing.com.au/"],"phone_day":d"0400543146"],"variant":a"d"],"administrative_area_level_1":l"VIC"]}

  • Data.xml

    <?xml version="1.0" encoding="UTF-8"?><form_data><time_submitted>05:05 AM UTC</time_submitted><page_uuid>e8c52e7d-c06a-42cd-a264-ac4a467c0380</page_uuid><autocomplete>145-147 Bouverie Street, Carlton VIC, Australia</autocomplete><country>Australia</country><postal_code>3053</postal_code><route>Bouverie Street</route><email_primary>freddy.thenurk@testing.com</email_primary><page_name>Consumer Guide</page_name><date_submitted>2022-10-20</date_submitted><street_number>145-147</street_number><utm_source></utm_source><last_name>Nurk</last_name><locality>Carlton</locality><utm_medium></utm_medium><date_of_birth_ddmmyyyy>01/01/1967</date_of_birth_ddmmyyyy><name_first>Fred</name_first><ip_address>14.200.160.230</ip_address><page_url>http://consumer-guide.connecthearing.com.au/</page_url><phone_day>0400543146</phone_day><variant>d</variant><administrative_area_level_1>VIC</administrative_area_level_1></form_data>

 

Thanks in advance for the help here!

Cheers.

Hi @Cam_ge,

 

Thanks for the explanation here. Whilst by no means an expert on webhook errors, you can find more specific details on why the error occurred by clicking on the individual leads in the ‘Leads’ tab of the page overview. This will bring up a window on the right-hand side.

Scroll down to ‘Integration Details’, click on the integration with the error (there should be a yellow warning triangle next to it), and it will show you what was sent (or not sent) with this particular lead. 

Click on the ‘Response’ tab and it will usually show you the reason for the error. I checked out one of your leads and can see this from the response:

 

Hope this helps to fix the issue!

 

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