Unbounce charged a service that I do not want


#1

I only wanted to test the tool, to include it in my budget! The tool is great but i stil do not have capital for this investment. I thought that Unbounce confirm something before charging the paid mounth. I have not used the service in the paid mounth so i want to know if the payment can be canceled.
Thanks


#2

Hi Marcelo - I see that Alex has taken care of this for you via email already.

In case anyone else is curious, we do send out an automated email 3-days before any 30-day trial expires to let you know that you’ll be charged–they do sometimes get filtered to people’s spam folders.