Trying to Invite a User to be an Admin ("Your account cannot be billed automatically")


#1

Hi

I’ve received the following message when trying to invite a colleague to be an “Admin of Entire Account”:

"Sorry, we were not able to add that user.

Your account cannot be billed automatically, so we are not able to add this user. PleaseContact our Support Teamfor assistance."

I’m on a 30 free trial, but have entered my credit card details to move onto a plan at the end of the 30 days. 

Any other ideas why?

Thanks

Emma


#2

Hi Emma!
First, welcome to the Community. :) 

Second, billing issues are pretty private, so I’m going to ask my Customer Success team to follow up with you directly to figure this out. Hang tight and look out for an email from us shortly!