Text Editor does not work


#1

I cannot get the text editor to work, not changing existing type or in new text boxes. The text editor does not appear when I double click. I have been waiting for support… please can someone help. I have missed my deadline


#2

Hi Kim - I’m so happy we got that taken care of!

For any other curious cats in our community, Kim was using a mac and the mouse was set at too high of a speed - this seems to be an issue with Mac mouses.

For an optimal building experience, you’ll want to adjust your mouse speed to medium.


#3

Ok Lou from customer service fixed the problem… it was to do with the speed at which the double click on the mouse was set. She was a fabulous help, gently navigating around my ignorance until we fixed the problem. Big shout out to Lou