Lightbox Load Speed

  • 27 February 2018
  • 17 replies
  • 36 views
N

I have built hundreds of Unbounce landing pages and one thing that consistently underperforms is the lightbox load speed. Typically my lightboxes contain some text and a simple form. No images. It can take anywhere from 2-5 seconds for an unbounce lightbox to load… what gives? Is there a way to speed this up or is an update to the platform needed?

17 replies

Jess
Rank
Userlevel 7
Badge +1

Hey there! Thanks for your feedback here, this is definitely a known issue, both amongst our customers and internally.

I know a few of our @Unbounce-Experts have used some of their own workarounds to by pass this issue, they may be able to weigh in here.

@leah.ann has a hack which involves creating your own lightbox using box elements, which isn’t exactly ideal, but it does the trick.

Additionally, @finge used to use custom javascript which basically opened a lightbox that was a hidden element on the page, before we launched lightboxes natively within the builder.

I’m not sure how cumbersome it would be to create a custom js lightbox that’s hidden on the page, but that’s worth looking into and adding to our Tips and Scripts category.

Finge
Userlevel 6
Badge +4

Using custom scripts as a workaround could be faster, but I would still recommend using the built in feature. We never use the workarounds ourselves as they aren’t as robust as the built in feature for desktop vs mobile etc.

Finge
N

I agree that custom scripts and workarounds really should not be required. Considering that Unbounce is a platform built on optimizing landing experiences to collect leads (often via a form) you’d think that speeding up lightbox loading would be priority #1? Interstitials are not exactly new technology!! But instead of complaining I’ll just outline what we’d love to see happen: Upgrade the platform to include blazing fast lightbox loading. A nice to have would be some animations so that the form can load in more visually exciting ways. I do appreciate everything Unbounce is good for but the lightbox load issue is pretty brutal and needs attention!

Q

Is there any update on this. Given how much Unbounce costs compared to other platforms I’m disappointed that I need to implement a manual workaround for such a key lead-gen feature.

I

My Lightbox is not even loading the images on the background

T

Same problem here @Unbounce-Experts is there anything we can do here to preload the lightbox?

S

Same problem here at https://www.allypacs.com.

We did an analysis using mouseflow – we estimate we are losing 25% of our leads due to this issue …

Vicente_Vial

5 to 10 seconds delay for lightboxes here. Fast internet connection. I usually avoid using them but a client demanded to have them… read about the workaround, any links to them?

Thanks

Shawn_Ragell

Any update on this @Unbounce-Experts?

Stefano
Userlevel 7
Badge +4

Hi guys! Sorry for the late reply here.

This script should get you there!

Let me know if this works!

Shawn_Ragell

Thanks Stefano. Works great.

Shawn_Ragell

Hi Stefano,

The script works great, but I’m starting to have an error on my page where one submission of the form gets counted 2-3 times by Unbounce. Have you ever seen this happen? The form is on chatterresearch.com

Stefano
Userlevel 7
Badge +4

Hi Shawn!

I think the recent removal of Jquery dependency may be why this script won’t function correctly.

Shawn_Ragell

Thanks, that’s probably it…

Any idea if it would be simple to get it working again? Sorry, I’m not much of a developer.

Stefano
Userlevel 7
Badge +4

Hi Shawn!

Is the issue with the error script, or the duplicate leads?

I just tried your form and the error messages seem to be showing correctly.

Shawn_Ragell

HI Stefano, the issue is with the duplicate leads. For every one submission, Unbounce is creating 2-3 leads.

C

Not working on landing page i have created

http://unbouncepages.com/in/all-courses/

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