It is simple only one way. Why I am not surprised?


#1

Downgrade subscription DOESN’T WORK
Cancel subscription DOESN’T WORK
I am asked to reduce domains, but there is zero already.
Live chat UNAVAILABLE
Just Great!


#2

Hi Krzysztof - I’m sorry to hear about the issues you ran into downgrading. I completely understand your frustration.

The challenge is really just a UI quirk as even though your domains have been deleted, you’ve technically still got an extra added to your subscription. We’re in the process of fixing this workflow but regardless, I’m here to help.

I’ve already sent you an email confirming that the account’s been sorted out but if you have any other questions, be sure to let me know.