Issue with url/link on images


We have a problem clickable images on our clients landing page. We have added the URL/link to the logo and a promotional image in the header. However when we click on those images (after the page is published), we see a spinning icon and the link is not working (not taking us to the destination URL)

We are using the exact same URL/link for call to action buttons and hyperlinks (text) and its working just fine. This issue only appears on images with URL/links.

Could you please let us know what the problem might be.

Thanks for your help in advance


Hi Nooshin, 

In order for the community to be able to troubleshoot this for you, we’ll need to see the page in question. 

If you are not at liberty to share it on a public forum, you can contact Unbounce support directly and I’m sure the awesome support team would help you out.


EDIT: Are you testing the links on a published page or in preview mode?