Issue with url/link on images


#1

hello,
We have a problem clickable images on our clients landing page. We have added the URL/link to the logo and a promotional image in the header. However when we click on those images (after the page is published), we see a spinning icon and the link is not working (not taking us to the destination URL)

We are using the exact same URL/link for call to action buttons and hyperlinks (text) and its working just fine. This issue only appears on images with URL/links.

Could you please let us know what the problem might be.

Thanks for your help in advance


#2

Hi Nooshin, 

In order for the community to be able to troubleshoot this for you, we’ll need to see the page in question. 

If you are not at liberty to share it on a public forum, you can contact Unbounce support directly and I’m sure the awesome support team would help you out.

Best,
Hristian

EDIT: Are you testing the links on a published page or in preview mode?