How to get Hotjar to record what is going on inside a lightbox? Thanks


#1

I’m afraid this is not possible (based on what Hotjar has told me)… but I ask the question. How can I get Hotjar to record what is going on inside a lightbox? Thanks.


#2

Hi Adrien, 

When you say record do you mean heatmaps or screen recordings?

In any case, lightboxes do have their own URLs. 

Have you tried using those to target Hotjar?

Best,
Hristian

P.S. Make sure the Hotjar script is also added to the lightbox.


#3

Hristian, hi. Issue is that - right now - Hotjar does not record what is inside my lightbox. And their support says that it is because I’m using an iFrame (and that Hotjar can not record what is inside an iFrame). Yet, I’ve added my Hotjar script to all pages on my domain. Any idea on what I may be doing wrong?


#4

Hi there, any updates on this one? I can’t also see my recording inside a lightbox. It shows me “we’re sorry but the link you followed seems to be invalid”