How do you change a Challenger Page Variant to the Current Champion?


#1

I would like to change a Challenger Page Variant I created to the Current Champion (and actually delete the Current Champion altogether.) As far as I can tell, if I delete a page, it deletes all of the variants as well. I tried duplicating the page but it only created a copy of the Current Champion (not the variant) and that is actually the page I am trying to get rid of. Thanks for your help.


#2

Hmmm. The current gear menu only gives me the ability to “Edit” “Duplicate” or “Discard” the Variant. (There is no “Demote” option.) NOTE: The url for my current domain is incorrect (It is missing the ‘www’ at the beginning so perhaps this is why the “Demote” option is not showing up??? I e-mailed UnBounce support last night [as was suggested in a previously answered forum question] and asked that my domain be corrected but nothing has been updated as of yet. Is this the problem?


#3

I’m very sorry your custom domain support request wasn’t handled sooner. I actually don’t see any email from you last night, are you sure you sent it to support@unbounce.com? At any rate, I have added “www” to your custom domain, but the CNAME still appears to be pointing at “ghs.google.com”.

However, your domain will not have anything to do with this promote/demote issue. Here’s what you need to do:

  1. Give the challenger that you want to promote a weight (they are currently both 0%)
  2. Re-publish the page
  3. Now you should see a “Promote to Champion” option in the challenger variant’s gear menu

There is no ‘demote’ option, but by promoting a challenger you are essentially demoting the champion.

Again, sorry for the unintuitive experience on this one, we’ll tidy that up soon. Does this solve your problem though?


#4

Thank you Carter. Problem solved! BTW: I re-checked the e-mail I sent last night and I actually sent it to support@unbounce.com so that waws my screw up. Sorry about that. Thanks again for your help!


#5

Hi Monica,
The trick is to publish your page first. Once your page is published, you can promote a challenger to become champion by clicking on that variant’s “gear menu”. Once the champion has been demoted, you can discard it altogether.

There are a few unintuitive usability issues around this that we’re aware of, sorry for any frustration it caused. We’ll be improving this flow in the near future.