Google Phone Call Tracking

  • 26 September 2019
  • 5 replies
  • 66 views
H

Hello,
We have google phone replacement code on our website https://healthcare.call-insurance.com. The phone number is not being changed on either the buttons or even the text. I have tested by clicking through a google ad to get to the lander and the phone numbers all stay the same.

The documentation in Unbounce does not contain any instructions, it looks like someone went in and erased everything.

We need to track calls in Google by keyword and I would rather not use the Call Rail or Call Tracking Metrics Options. I prefer just to let Google fire the conversions via the dynamic phone insertion.

Can someone please take a look at our site and see what is going on?

Thanks!

5 replies

happyagencies
Userlevel 3
Badge +1

Hi @hyperboost,
I am not sure if that still works in Unbounce. See this: https://documentation.unbounce.com/hc/en-us/articles/203509834-Using-Google-s-Website-Call-Conversion-Feature

Also, I noticed your global site tag is repeated in your site (maaaybe that is related). I guess the other tag is coming from GTM, try to remove it and see what happens.

image

www.unbouncedesign.com
H

Thanks!
Ill try to take out duplicate tag. Looks like Unbounce doesn’t support anymore. Their documentation is blank. This is a real bummer, calls are an integral part of lead management, I am not sure why a company as big as Unbounce cannot integrate with Google for call tracking.

Thanks for looking into it.

H

And I don’t particularly like using Call Rail or CTM. This should be something Unbounce has available in their web pages. It’s Google and should be easy to implement a simple header code that fires correctly. A real bummer on this one. I have to build these pages outside of Unbounce now.

Elliot_Sheen

We recently creating a script to solve this problem. Full details here: https://bind.media/analytics/how-to-implement-google-ads-call-tracking-in-unbounce/

If you find it useful and it solves your problem, please do leave a comment!

C
Badge



Thanks Elliot - this is certainly the closest thing I’ve found to an solution Ive found in my Google-Fu the last few days! 

Ive got a call with Google Tag Team tomorrow on the basic setup, but I doubt whether they;ll consider this within their remit! 

Looking at your solution, couple of questions if I may?

 

  1. I take it this code would go in as a JS Element on the page? 
    1. If I wanted this to be active across all the pages within the unBounce Domain, I take it I could just add it to the Script Manager, to fire on all pages?
  2. If adding to each page manually (ie not Script Manager) I believe I’d just add it as JS elements to each page?

Finally - how does this relate to Google’s own implementation docs - do I just ignore them and use your instructions?

Like others, im a little surprised there isnt an “official” unbounce doc on this, I’m sure “one or two” of us use Google Ads with UnBounce ;). 

Kudos on the guide mate :) 
 

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