Google Analytics Referral Exclusion for Convertables

Hi @Brian_Burns,
This is for www.greentophuntfish.com and the convertable is https://app.unbounce.com/2482977/convertables/4cb8ed83-a80c-4224-b2cd-53e6f27c7a64/preview#desktop. Yes we set up the integration originally and that’s when we noticed the capturing of the traffic. This is the data on conversions since the change.

Hey @fdessort @David_Koye,

Apologies for the late response @David_Koye. After looking into this further I was able to reproduce the issue. For both of the above cases (@fdessort I looked up your published popup) the action of the form submit button is “go to url” and set to go to another of your webpages. Since the popup has a different domain it is appearing as a referral source.

I’m afraid I don’t see any way for us to resolve this issue. At this point all I can recommend is what you’ve both mentioned and add an exclude filter for ubembed.com. It’s unfortunate that Facebook Analytics does’t offer this option.

Sorry I can’t be of more help and please let me know if there are any further questions.

Hey @dave12,

I thought a bit more about your issue and came up with a workaround. It’s not pretty and there may be a better way of doing this but hopefully it is of some help to you. It should set the referrer to appear in Google Analytics as the host page’s url. Let me know if this works for you.

You’ll have to add custom JS to both the page and the sticky bar. Here are the steps:

Required Values

1. buttonId - The ID of the button on the popup/sticky bar with the link

2. destinationUrl - The url of the destination page.

3. domain - The domain of the host page the popup/sticky bar triggers on.

4. popupOrigin - The popup/sticky bars embed code url. For this example the value would be “f26e7782694e41398352088f013af031.js.ubembed.com”
   

Step 1.

On the popup/sticky bar set the action on the button to be “Close on click”.

Step 2:

Define the required variables (buttonId and url) and add the script below to the sticky bar. Then republish the sticky bar.

<script>
 const buttonId = "#lp-pom-button-9";
 const domain = "http://unbouncepages.com";
 
 document.querySelector(buttonId).onclick = function () {
   parent.postMessage(JSON.stringify("redirect"), domain);
 };
</script>

Step 3:

Define the required variables (destinationUrl and popupOrigin) and add the script below to the host page. Then republish the page.

<script>
 const destinationUrl = "http://unbouncepages.com/parent-page-redirect-destination-page/";
 const popupOrigin = "f26e7782694e41398352088f013af031.pages.ubembed.com";

 // On receiving message from the Convertable set a cookie
 window.onload = function() {
   function handleMessage(e) {
     var eventData = JSON.parse(e.data);

     if (e.origin.includes(popupOrigin)) {
       // Check for the message
       if (eventData === 'redirect') {
         window.location.href = destinationUrl;
       } 
     }
   } 

   // Listen for the message from the popup
   window.addEventListener('message', handleMessage);
 }
</script>

Yes, that should be the case.

Hey I have a similar problem with referral data in GA for a unbounce sticky bar.

I’m a bit confused, as I’m unclear what to put in in fields such as const domain and const destinationUrl
<is that supposed to be the url of my website or the url of the unbounce site??>

Can you please rewrite the script instructions based on this live info of my stickybar?

1. buttonId
   lp-pom-button-12

2. destinationUrl
   recipes.28bysamwood.com

3. domain
   Is that the same as #2 above?

4. popupOrigin
   http://a785103026084cf5b58eb82dc405c5b5.pages.ubembed.com/7a14a8ed-c23a-4e6b-8113-f42c50a071f0/c.html

Hey @billage

First off, that’s great news if you’ve been able to find a solution for this as it’s a fairly sophisticated setup. As for @Brian_Burns, I’m afraid his involvement in the community is limited as his role at Unbounce has changed and he doesn’t have much space in his schedule to keep up with the posts here.

That said, I would defer to the @Community-Leaders for an updated solution here, if someone from that group has time to share any tips.

In the meantime, I’ll keep an eye on this post and try to loop in the right minds to help out.

-Jess

Firstly, I appreciate you giving an answer a crack, as these forums aren’t always well supported.

However it’s important to understand Billage didn’t solve it using Brian’s solution. He said he found a temporary (and clearly unsatisfactory) solution by tweaking Google analytics channel definitions, which tells Google what traffic source to put umbed pages into. It doesn’t actually solve the cross domain traffic problem caused by the fact the sticky bars are iframes.

Secondly, as to your promise to watch this post, and try to wrangle someone in here at some point: Honestly, what I am hearing is that the important people at Unbounce are busy on other matters, and that UB customers are not as important as those other matters.

I mean, how hard is it to get one of those smart people to review the original instructions, and create a support document with a fully tested solution?

Honestly, any software built in a way that obscures attribution is fundamentally unfit for purpose in 2021.

Hey Melissa, to your point here:

To be completely transparent with you, you’re not entirely off the mark – (except for one point: everyone at Unbounce is important) but those that are equipped to come up with a solution to this specific case are busy on other matters at this exact time. I would LOVE it if each request in the community that comes up could be solved within a day, however it’s just not feasible. Another layer that adds some complexity is that since this issue involves an external platform (Google Analytics) that we can’t control, it can sometimes be like trying to shoot a moving target.

That said, I understand a lot of our customers would benefit from this solution.

I’ve made a request for someone from our @UnbounceTechTeam to look into this as soon as they’re available, since this is a bit more in their wheelhouse. If I can get a timeline on when they’re able to take a look I’ll post it here.

I’ll continue to do my best to bring this issue to our team’s attention to find a solution that works for everybody. I’m sorry if I missed the mark in my earlier response, I assure you that the team takes all customer issues very seriously, and are constantly trying to improve the experience for everybody that interacts with our platform.

-Jess

Does someone solved this issue? I’m getting the same problem with this referral ubembed pages and when i “exclude” this URL in analytics, my facebook ads bounce rate just dropped a lot and it wasnt working well to make our analysis in analytics.