Form Conversion Tracking Not Working


#1

For some reason my page isn’t tracking the form submission as a conversion.

When I fill out my form and click submit - the email is captured as a lead but doesn’t show as a conversion even though I have form submission selected in the conversion goals area.

Anyone else had the same problem or have a solution for this?


#2

Hey David - have you already converted once for that page? If so, you won’t be able to convert again on the same page, unless you clear your browser cache.

The first time a visitor submits for a particular page, we serve a cookie to their browser to track that. If they return, they can’t convert again, so they aren’t able to accidentally skew your data if they fill the same form out multiple times.


#3

Hi Quinn

Hi have tried clearing the cache but still no luck.

Any other suggestions?


#4

Hi David - Please send us an email at support@unbounce.com with the page URL and someone on the team can dig into this particular issue for you.