Custom domain not working


I’ve set up a cname for our domain but it says in my account that is still not set up. The url gives an Apache error. The url is
The cname is www pointing to


Hi poemorella - great to hear from you. Sorry you have been experiencing some custom domain difficulties.

After digging into this for you it looks like you are missing the “www” from your custom domain setting in Unbounce. Would you like us to go in and include it for you?


Yes please. I saw that, but I didn’t know how to change it.

Many thanks.


Hi poemorella - we have gone ahead and made the change and your CNAME seems to be resolving correctly now.

Hope this gets you where you need to be. Thanks for getting in touch - let us know if you have any further questions.



It works now. I also created an htaccess redirect to make the go to

Many thanks for the prompt support.


You’re very welcome poemorrella! - all the best with your landing pages!