Solved

Click to call using callrail -How do you change the viewable phone number

AlanJ

Hello,

My understanding is that callrail when integrated with Unbounce will change the phone number it sees to a different one so that it can track. I have two click to call buttons on my mobile page that are showing the original phone number in the phone log when the button is clicked. How do I integrate callrail so that the number changes here as well and is tracked as such?

Thank you.

icon

Best answer by AlanJ 22 March 2017, 12:47

View original

13 replies

Stefano
Userlevel 7
Badge +4

Hi Alan,

We use CallRail across all of our campaigns and landing pages.

Have you created a tracking number within CallRail? If so, you’ll simply need to copy paste that tracking number into your landing pages.

If you’d like to track variants & keywords, you’ll need to use dynamic number insertion.

See documentation here.

If you need a hand, feel free to reach out!

AlanJ

Thank you @Stefano

Yes, we created a tracking number in CalRail and it works well on desktop and mobile to change the number on the screen but our problem is when we click the call but on mobile, we see the underlying number show up on the person’s phone log to call and not the tracking number.

Have you dealt with this issue before and what was your solution? Also, is it better to use “Go to URL” or “Call a Number” in the click action?

Thank you again.

Stefano
Userlevel 7
Badge +4

Hi Alan!

Are you using a button for the click-to-call? The button typically works well for us. Make sure your label & your phone number are matching up (see attached).

If this doesn’t work, feel free to inbox me your page and I’ll be happy to assit in troubleshooting.

Cheers!

AlanJ

Thank you @Stefano. Sorry for my ignorance but how do I inbox you?

Stefano
Userlevel 7
Badge +4

Hit my name & click “message” 🙂

AlanJ

Thank you again but I don’t get a message box when I click on your name.

Stefano
Userlevel 7
Badge +4

Weird - I just fired over a message.

You should see it on the top right of your page.

AlanJ

Thank you Stephano for the help.

CallRail sent me a solution from a previous post “Disable clkn Wrapper” as the clkn that was generated from the “Go to URL” was preventing CallRail from working.

Thank you all again.

M

Hi,

I have the same problem as AlanJ, where the underlying number being dialed and not the new dynamically inserted number. This is for mobile Click to Call. I’m however using Invoca. What is the fix for not having the hard coded number being dialed when using the Click to Call feature?

H

Did anyone get an answer to this? I am trying to track phone calls with Unbounce and it has been an unbelievable headache, to the point that I am going to have to build everything outside of the system. Anyone know how to populate the Click to Call buttons with the dynamic text? I use Call Tracking Metrics.

All of the numbers on the site and displayed on buttons work fine, but when clicking on the button it sends to original number, basically negating the entire purpose of tracking dynamically. The click to call buttons are obviously the most important to track.

The Unbounce documentation on tracking calls is very, very outdated. Anyone with insight on this, please help!

Thanks

justjosh

So I understand your question,

Let’s say the generic number on your site is 888-544-0000, when it dynamically swaps to 888-677-9999 but a user clicks it, it still calls the generic phone number (888-544-0000)?

I use Unbounce and Callrail’s dynamic number insertion and both seem to be working fine for me, so I am sure there is a solution.

M

I got it to work with this script:

lp.jQuery(function() { (‘a[href]’).each(function(){ (this).attr('href', (this).attr(‘href’) .replace(/clk(n|g)/https//, ‘https://’) .replace(/clk(n|g)/http//, ‘http://’) .replace(/clk(n|g)/tel//, ‘tel:’)); }); });

image

H

Thanks guys! I just removed the buttons and did it with text and a box around it. Seems to work that way. I would rather not drop extra code, if need be. It just adds to the number of things that can be buggy with updates.

I appreciate the help!
Jared

Reply


Terms & ConditionsCookie settings