Adding "www" to customized subdomain


We have a client that is using a subdomain for their landing pages. It was working before, but now, for some reason, their server blocks their domain and they can only view their website by typing in Additionally, they now cannot view their landing pages on their server How can we add the “www” back into the domain?


Hi Elisse, 

Have you tried adding a  “www” DNS record? 


Hi Kenji,

Our current landing page shows as

If we did that, would it affect the current set up? (see below)