[Feedback Wanted] Mobile Responsive

  • 22 November 2016
  • 60 replies
  • 23 views

Hey there!

Denise here – Product Designer for the Content Builder team! Here at Unbounce, we’re constantly striving to deliver an excellent experience across all of our products.

Now that we have Inline Text Editing in labs (if you haven’t tried it out, please do and let us know what you think here) I’m able to start digging into something that we know has been a frustration. That’s our Mobile Responsive feature and I want to hear from you!

How can our Mobile Responsive feature be better? What frustrations do you encounter when using this feature? How often do these occur? What kind of functionality would you like to see in Mobile Responsive v2?

What frustrates you the most with our Mobile Responsive solution?

  • Desktop and mobile views are linked, therefore my elements shift when I build my mobile page.
  • There aren’t enough views and devices that my page can be optimized for.
  • I have to manually build my mobile page even if I’ve already carefully built my desktop page. I want you to automatically do this for me.
  • My images are not scaling and optimizing properly on mobile.
  • Other: Please leave your feedback below.

0 voters

Be as candid as you can be and as descriptive as possible! I am looking forward to hearing your honest feedback! If you’re passionate about mobile and are interested in chatting more, let me know in your reply and I can reach out to you directly! : )

Denise


60 replies

Userlevel 7
Badge +4

Hi @Denise_Villanueva,

This is exciting to hear! I’ve been looking forward to some updates in this area for a while. I can tell you that from a client perspective, the things clients ask me most about is why Unbounce doesn’t have a specific view for tablets. It’s either mobile or desktop and nothing in between. I personally don’t think this is a huge deal, but it sure would make a few folks very happy if they could optimize specifically for tablets. 🙂

Also, I know this isn’t exactly related to mobile responsive improvements, but it is a mobile request… It would be amazing if Unbounce had support for retina displays, so that we could display super crisp images on small screens and make them look great!

Best of luck with your project and looking forward to seeing the results.

I selected all of the above. But another huge problem is that there is no way to differentiate stats between mobile and desktop.

@Denise_Villanueva

This is a great topic! My biggest issue is with fonts. I am sure the new editor is going to handle fonts better but right now when I use any custom fonts the mobile page breaks, bad. It is mostly centered around using CSS such as line-height and font-size. I mark those elements !important and the pages end up with horizontal scrolling.

For my clients staying “on brand” with the right fonts is one of the most important things. The easier it is to work with custom fonts (and having them not break mobile views) the better!

Joe

Thanks for doing this! As Nicholas mentioned, we need support for retina displays. Right now, if you add a good quality PNG to any landing page, it looks great while in the editor but when you publish it, the quality degrades significantly on both desktops (retina and high res displays) as well as smartphones. GIFs seem to work a lot better though.

Denise,

I’d recommend reaching out to branko and milan.

They have hands on experience working with the mobile view and can give you
better feedback.

Thanks @Chris_Jenkins1! I’ll reach out to them. 🙂

I haven’t had too many issues that i couldn’t resolve fairly easily. retina - there is a tip somewhere about using images as backrounds within a box - shouldn’t be necessary but works nicely and not too much hassle.

I can’t see how anything could be a higher priority than forms however - and they are sooo important on a landing page

anyhow - i’ll pipe down. I don’t have too much to say on the responsive functionality.

Thanks for the feedback @Alex_Scovell!

Re: Retina images, I think you’re referring to this tip from @Phillip - correct? Also, forms are also pretty high up on our radar, so stay tuned to the Community for more updates.

It’s frustrating that HTML5 is not there to make it simpler to collect inputs in form fields.

Hey @Nicholas! Good to hear from you again!

Good to know re: the tablet breakpoint – are there any specific sizes that you think we should add? Were your clients asking for a tablet specific experience that are very different from a desktop experience?

Oooh yes, I would love that as well 😍 Since we are in the art of gathering your input, what in your mind is optimizing for retina? How can we support retina display besides being able to upload .SVGs?

Thanks so much for taking the time with leaving your feedback, we appreciate it lots!

-Denise and @Jordana (Product Owner of the Content Builder)

Hey @Barry_Buckman1!

From what I know, when we star tackling A/B testing, separation of mobile and desktop stats are top of mind! I’m tagging @Paul_Doerfling in this conversation since he’s the Product Manager for our Stats and Reporting value stream.

Thanks for leaving your feedback!

-Denise and @Jordana (Product Owner for the Content Builder)

I would like to be able to not just have mobile-responsive versions of the same content, but a mobile variant of the same page where I can promote different content to the mobile user.

Example: I am running a campaign with the goal of getting users to install games. The games I promote for desktop are different from the games I promote for mobile devices, but I can use the same keywords and same audience in my campaign and therefore don’t need to use a separate landing page by device. I just need the desktop version to display the PC content and the mobile version to display the mobile content so that the page has the best opportunity to convert, regardless of what device the user is coming from.

Hey @Joe_Savitch! Glad to hear from you again!

Oh I hear you! We are going to work on adding Google Fonts into the builder as a first step to making it easier to upload your own custom fonts. We are adding the ability to write your custom font size and line height as well before public launch of Inline Text – I’m hoping these help you in the next little bit here!

Do you think it would be beneficial to perhaps be able to preview your fonts as you’re building your page and be able to adjust them as you go? Jordana (Product Owner of the Content Builder) and I have been talking a lot about a Global Asset Manager as well, where you can upload your custom fonts and access it anywhere. Is this something that can help your workflow?

Thanks so much for taking the time to leave your feedback, Joe!

-Denise and @Jordana (Product Owner of the Content Builder)

Thanks for this, definitely useful topic 🙂
Keep up the good work!

Hey @Andy_Beohar!

Thanks for taking the time to leave your feedback! I understand your pain re: retina! It’s something that we’ve been wanting to fix for a while so thank you for further validating it. We asked Nicholas the same question: what in your mind is optimizing for retina? How can we support retina display besides being able to upload .SVGs?

-Denise and @Jordana (Product Owner of the Content Builder)

Hey @Chris_Jenkins1!

Thank you so much for referring some people over! Justin has sent them a message to come check this post out and share their thoughts : )

-Denise and @Jordana (Product Owner for the Content Builder)

Hey @Alex_Scovell and @Elise_Connors ! Any feedback is good feedback so thank you for leaving it here!

I am tagging @Meagan_Sobol here as she’s the Product Manager for the Leads and Integrations value stream. Forms is definitely top of mind for both our teams and we will be discussing this project in the next quarter or two!

-Denise and @Jordana (Product Owner for the Content Builder)

Hey @danamlancaster!

That’s really good feedback and an idea that we have been playing around with is being able to link/unlink the Desktop and Mobile versions.

Would you want to start off with the same content in Mobile or would you rather start from scratch on Mobile?

Do you expect to keep the Desktop content in your Mobile view at all? If this is the case, would you also want a separate breakdown of your stats between Desktop and Mobile?

Curious to know if you ever start Mobile first as well?

-Denise and @Jordana (Product Owner for the Content Builder)

Hey @branko!

Thanks for chiming in! With the Auto Layout Assistant, would it help if we had some way of grouping the elements you want together so that in Mobile, they remain together? Are there other things that you can think of that will help you with this particular problem?

Curious to know how often do you use the Auto Layout functionality? We have an assumption that people don’t know about this feature!

Re: screen sizes, are there specific sizes that you are looking for? : )

-Denise and @Jordana (Product Owner of the Content Builder)

Userlevel 6
Badge +1

Hey @Denise_Villanueva

Yeah!!! A long time coming - this feature needs a bit of an overhaul.

Not sure where to start, many have already voiced their opinions, concerns and feedback above. I can say this, the responsive topic comes up often here on the forums and I know that I and other @Unbounce-Experts field many related questions. In fact I had a call with a client today about mobile testing our LPs, we build around 10 per week for them.

What I’d like to see in a nutshell:

  • landscape views and tablet views - this HUGE
  • ability to modify the breakpoints - also really HUGE!
  • font-scaling
  • unlink elements from desktop view
  • retina - personally I think this is also very IMPORTANT! Not just SVG but also png support.
  • font icons
  • personally I think when you’re in mobile view the javascripts and css windows should be specific to that view
  • mobile stats would be nice too, the ability to separate views and conversions from desktop vs. mobile
  • off-canvas

That’s all for now 🙂 If you’re looking for bet testers I’m in, and I can QA break anything for you 😛

More training is needed… like an onboarding team… teams that set up times with your client with a specific goal to teach the most common good work flows, best practices and common frustrations with work arounds.

I have been a web designer for 17 years so this was not an issue for me, but someone who does not come to the table with my skillset would be frustrated for sure.

  1. Handling of retina images (so we don’t have to use the background image hack).

  2. I think the linking of desktop/mobile views is fine except (and this could just be because of my relatively limited experience with UB), when I edit one or other of the views I’m never totally sure if/how the other view will be impacted.

  3. This isn’t a mobile-specific request, but I’d love to be able to permanently group elements (so they always move together) and save those groups for use in other pages.

  1. Handling of retina images (so we don’t have to use the background image hack).

  2. I think the linking of desktop/mobile views is fine except (and this could just be because of my relatively limited experience with UB), when I edit one or other of the views I’m never totally sure if/how the other view will be impacted.

  3. This isn’t a mobile-specific request, but I’d love to be able to permanently group elements (so they always move together) and save those groups for use in other pages.

Mobile version takes too long to load.
Is it possible to convert the mobile version to support AMP / FB instant articles?

Hi @Alex_Scovell, thank you for your feedback, I could not agree more. To echo @Justin forms are a top focus for us and we will be reaching out to all of our awesome community members soon to ask for additional feedback and provide updates as we move forward with improving forms.

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